Latest Jobs at PalmPay

We are seeking a specialized Biller Product Manager – TV & Electricity to own and scale PalmPay’s digital utility payments, with a core focus on Cable TV (DStv, GOtv, Startimes) and Electricity (PHED, IKEDC, EEDC, etc.). This role will combine product thinking with deep operational execution, channel logic design, and hands-on tool usage to ensure these services remain reliable, fast, and user-friendly.

Key Responsibilities:

• Lead the product vision and strategy for TV and Electricity bill payments within the app.
• Design and maintain channel access logic for electricity and TV billers to optimize for uptime, cost efficiency, and success rate.
• Collaborate with BD and technical teams to evaluate and integrate new electricity distribution companies (DisCos) and cable service providers.
• Monitor service availability and proactively resolve downtime or integration issues in collaboration with engineering and operations.
• Perform routine operational changes (pricing updates, API switchovers, feature flags) using internal tools within SLA timelines. 
• Own key metrics: transaction success rate, Mean Time to Recovery (MTTR), channel switch turnaround time, monthly transacting users (MTU), and complaints rate.
• Leverage SQL or dashboards to analyze service drop-offs, root cause errors, and user behavior.
• Define product requirements (PRDs) and lead testing of new biller flows or fixes.
• Stay up to date on DisCo-specific rules (e.g., token formats, KCTs, meter types) and DStv/GOTV logic (e.g., IUC rules, bouquet changes).
• Drive user-centric optimizations (e.g., retry flows, saved meter numbers, alert messages).

Requirements:

• 3–5+ years of product management experience, ideally in fintech, utilities, or telco environments.
• Familiarity with the TV and electricity billing landscape in Nigeria, including APIs, integration protocols, and regional variances in DisCo behavior.
• Strong understanding of channel routing logic and how to evaluate and shift between service providers.
• Proficiency in data tools—SQL, Excel, or BI tools like Metabase or Looker.
• Comfortable with admin tool usage to apply service or pricing changes without dev support.
• Excellent documentation, testing, and operational planning capabilities.
• High ownership mindset—responds quickly to incidents and proactively implements long-term solutions.

Preferred:

• Experience working directly with electricity distribution companies or cable TV providers.
• Familiarity with product-led MTU growth tactics for utility services.
• Experience in customer journey mapping for transactional and error-prone services

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Role Overview

The CTO will serve as a key member of the executive team, responsible for building scalable, secure, and innovative fintech platforms that support business growth, regulatory compliance, and user satisfaction across all markets where PalmPay operates. This role requires a strong blend of strategic vision, people leadership, and deep technical acumen.

Key Responsibilities

Technology Leadership & Strategy

• Define and execute PalmPay’s technology vision, aligned with business goals and regional growth strategies.
• Drive the architecture, infrastructure, and technical innovation across all products, including mobile apps, APIs, card systems, lending platforms, and agent networks.
• Identify and integrate new technologies that enhance platform scalability, speed, security, and reliability.

Engineering Leadership

• Lead, mentor, and scale a high-performing cross-functional engineering team (backend, frontend, DevOps, security, QA).
• Foster a strong culture of agility, innovation, and accountability.
• Establish engineering best practices, code quality standards, and effective documentation across teams.

Security, Compliance & Risk Management

• Oversee system security, fraud prevention mechanisms, and data privacy controls.
• Ensure platforms comply with regulatory requirements across jurisdictions (e.g., CBN, NITDA, GDPR).
• Collaborate with internal audit, compliance, and legal teams to assess and mitigate technology risks.

 Infrastructure & Systems Architecture

• Lead decisions on cloud strategy, system design, CI/CD pipelines, and disaster recovery.
• Oversee platform uptime, reliability, scalability, and performance SLAs.
• Champion the adoption of modern microservices, containerization, and scalable API strategies.

Cross-functional Collaboration

• Partner with Product, Risk, Operations, and Business Units to support product innovation and delivery.
• Communicate technology plans, roadmaps, and risks to executive leadership and external stakeholders.
• Evaluate and manage third-party technology vendors, platforms, and external integrations.

Qualifications and Requirements

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of progressive leadership experience in technology roles, with at least 5 years in a senior engineering or CTO role.
• Proven experience leading technology for a fintech, payments, or digital banking company in emerging markets.
• Strong knowledge of:
  • Cloud infrastructure (AWS, GCP)
  • Mobile and web development frameworks
  • APIs, microservices, and distributed systems
  • Card/payment switching, settlement systems, or lending platforms
• Hands-on understanding of cybersecurity, DevOps, and modern data architecture.
• Demonstrated ability to lead and scale large, diverse engineering teams across geographies.
• Excellent communication, stakeholder management, and leadership skills.