Interra Networks Ltd (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world - from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution.
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Bilingual Customer Service Executive (English & French)
We are currently looking for a Bilingual Call Centre Agents! The Bilingual (English & French) Call Centre Agent will be responsible for day-to-day customer service responsibilities within our Contact Center
Customers are the heart and soul of everything we do at iNterra
The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Requirements
Minimum of a B.Sc / B.A / HND in Languages and any Social Science courses
S/he must have good understanding of English and French Languages.
Must be able to read, speak and write English and French languages.
Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
Proficient in usage of Microsoft packages.
Knowledge of customer service telephony and technology.
Little or no experience in contact center or customer service environment would not be a problem.
Good data entry and typing skills.
Excellent communication skills
Ability to understand individual differences.
Problem solving skills.
Should be able to work Mondays to Fridays and at any other time required.
Proficiency in driving Sales will be an added advantage.
Key Competencies:
Excellent verbal and written communication skills.
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