COMPANY OVERVIEW
At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC.
Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut...
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We are seeking a dedicated AV Technician to join our dynamic team. The candidate will play a vital role in providing technical support and assistance to our customers after the sale of audiovisual equipment. This position requires a strong technical background, excellent customer service skills, and the ability to troubleshoot and resolve technical issues efficiently.
Core Responsibilities
Provide technical support and assistance to customers regarding the setup, operation, and maintenance of audiovisual equipment purchased from our company.
Respond promptly to customer inquiries and service requests, addressing technical issues via phone, email, or in-person visits.
Diagnose and troubleshoot hardware and software issues related to audiovisual equipment, including projectors, sound systems, microphones, and video conferencing tools.
Coordinate with internal teams, including sales and technical support, to resolve customer issues and ensure a positive customer experience.
Document customer interactions, including issues reported and resolutions provided, in our CRM system.
Provide training to customers on the use and maintenance of audiovisual equipment, either remotely or on-site as needed.
Stay updated on product knowledge and industry trends to effectively support customers and recommend appropriate solutions.
Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products or services to customers.
Required Experience / Qualifications
A degree or HND in Electronics will be an added advantage
Proven experience working as an AV Technician or in a similar technical support role, preferably in a customer-facing environment.
Strong technical skills and experience with troubleshooting audiovisual equipment, including hardware and software issues.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers of varying technical expertise.
Ability to work independently and prioritize workload effectively to meet customer needs and deadlines.
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