Associate, Relationship Manager at Standard Chartered Bank

JOB SUMMARY

• The Associate, Relationship Manager is responsible for servicing Business Banking clients within the tail base (i.e., clients with annual revenue of $50). The key responsibilities include client management, sales, cross-sell, reactivation driving product and service fulfilment, and resolving client and RFI related issues for the Business segment

RESPONSIBILITIES

Strategy

• Implement Business Banking’s tail strategy: continually engage all clients in the tail base of Business Banking with a view to migrating them from Tail to qualified clients >$300 revenue

Business

• Increase revenue per client within portfolio
• Drive alternate channel sign up
• Increase New to Wealth clients within the tail portfolio
• Drive client account activity and Liability growth

For ETB:

• Initiate Client contact 
• Complete CDD related documentation and ensure completeness of CDD information for clients that is current, valid and complete and check the quality of the CDD information, as required
• Checks compliance policy, completeness, and accuracy of the provided information.
• Upload Documents wherever necessary  
• Dormancy reactivation 

For NTB & ETB

• Initiate Client contact
• Ensure compliance to policy, completeness and accuracy of the provided information before submission to the SAT team checking

Processes

• Engaging tail clients who are not on S2B and then sending the referrals to the S2B team for onboarding and activate on S2B. 
• KYC/CDD Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirements

Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Ensure compliance with sales processes. 
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure a full understanding of the risk and control environment in area of responsibility
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Governance 

• Ensure that activities are done in a well-controlled environment and there are no gaps and governance issues

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Client Relationships Business Banking
• Head, BB Products
• Relationship Managers
• Retail Compliance teams (including Specialised Activities Team)
• Retail FCC teams
• CDD teams

Other Responsibilities

• Embed Here for good and Group’s brand and values in Nigeria CPBB
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualification

• Good interpersonal skills
• Good communication and listening skills
• Experience and knowledge in Banking industry with AML Experience 
• Good understanding of Group’s AML/CDD/Sanctions Policies and Procedures
• Good understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costs 
• Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).
• The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises.

Role Specific Technical Competencies

• Addressing Customer Needs    
• Anti-money Laundering Policies and Procedures    
• Banking Products and Internet Banking    
• Customer Interaction and Retention    
• Cross-Selling    
• Investments and Portfolio Management for Business Banking    
• Regulatory Environment - Financial Services