Assistant Quality Control Manager at Speedaf Nigeria Limited

Job Summary

• We are seeking a professional who ensures that our services and processes meet established quality standards, often assisting the Quality Control Manager in their duties.
• This role involves documenting, coordinating corrective actions, and maintaining quality control records.The ideal candidate must also play a role in developing and implementing quality control procedures and supporting root cause analysis for quality service issues.

Key Responsibilities
Quality Assurance & Process Compliance:

• Develop, implement, and maintain Standard Operating Procedures (SOPs) across operations.
• Monitor compliance with company policies, customer requirements,
• Conduct routine operational audits at delivery hubs & distribution Center

Performance Monitoring & Reporting:

• Establish and track Key Performance Indicators (KPIs) for service quality, timeliness, and customer satisfaction.
• Analyze operational performance data and prepare weekly/monthly reports for management.
• Identify trends, gaps, and improvement opportunities based on data insights.

Issue Resolution & Corrective Actions:

• Investigate service failures, customer complaints, and operational bottlenecks.
• Recommend and implement corrective and preventive actions.
• Liaise with relevant departments to ensure timely resolution of quality-related issues.

Training & Capacity Building:

• Conduct periodic training sessions for staff to improve process adherence and quality awareness.
• Onboard new employees on quality standards and operational procedures.

Continuous Improvement Initiatives:

• Drive process improvement projects to optimize efficiency and reduce errors.
• Benchmark operations against industry best practices.
• Collaborate with cross-functional teams to enhance workflow and customer experience.

Skills and Requirements

• HND / Bachelor’s Degree in Statistics, or a related field.
• Must possess strong organizational skills with the ability to multi-task,
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• High attention to detail with a commitment to accuracy.
• Proficiency in MS Excel, Power BI, or other data analysis tools.
• Ability to work under pressure and meet deadlines.