Assistant Outlet Manager at Allen Professional Services

Job Overview

• The Assistant Outlet Manager is responsible for supporting the Outlet Manager in the day-to-day operation of an outlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
• The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities

• Reports to the Outlet Manager
• Manage the Outlet (in the absence of an Outlet Manager)
• Operations & service delivery
• Staff supervision & discipline
• Sales & performance management
• Inventory & stock control
• Compliance & reporting
• Training & quality control.

Key Performance Indicators(KPIs)

• Customer satisfaction and complaint resolution
• Staff discipline and attendance
• Sales performance and target achievement
• Cleanliness and food safety compliance
• Stock control and waste reduction
• Adherence to SOPs and company policies.

Requirements

• Minimum of B.Sc
• 2 – 4 years experience in a QSR supervisory role
• Strong understanding of restaurant operations.

Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication and conflict resolution skills
• Good numerical and reporting skills
• Ability to work under pressure and manage shifts
• High level of integrity and accountability
• Customer-focused mindset.