Jobs at Allen Professional Services

Job Description

• The Area Operations Manager oversees the daily operations, performance, and profitability of multiple quick-service restaurantoutlets.
• The role ensures consistent operational excellence, brand compliance, and superior customer experience across all locations.
• The position requires a strong leader who can coach outlet supervisors, drive sales growth, control costs, and maintain operational standards across the assigned outlets.

Key Responsibilities

• Supervise and coordinate the activities of outlets and their supervisors to achieve business targets.
• Ensure compliance with brand standards, operational policies, and quality assurance protocols.
• Conduct regular site visits to review performance, operational efficiency, and customer satisfaction.
• Oversee adherence to food safety, hygiene, and health regulations across all outlets.
• Monitor daily sales reports, P&L statements, and outlet-level performance metrics.
• Identify underperforming outlets and implement corrective action plans to improve revenue and cost control.
• Develop and execute local marketing or sales activation initiatives to boost footfall and average transaction value.
• Lead, motivate, and coach outlet supervisors and their teams to deliver consistent service excellence.
• Support recruitment, onboarding, and continuous training of outlet staff.
• Conduct performance appraisals and succession planning for key operational roles.
• Oversee inventory control processes, ordering, and stock management to minimize wastage and shortages.
• Coordinate with procurement and logistics teams to ensure timely supply of raw materials and packaging.
• Provide weekly performance reports and operational insights to senior management.
• Liaise with maintenance, HR, finance, and marketing teams to ensure smooth cross-functional support for outlets.
• Implement operational improvement projects and digital reporting systems where applicable.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, quick-service restaurant, hospitality management, or a related field.
• Minimum of 5 – 7 years of QSR or retail operations experience, including multi-unit management.
• Strong leadership, analytical, and interpersonal skills.
• Proven ability to manage budgets, optimize costs, and drive performance improvement.
• Proficiency in MS Excel and restaurant management systems (POS, ERP, or inventory software).
• Highly organized and results-oriented.
• Strong communication and problem-solving skills.
• Passionate about customer service and operational excellence.
• Willingness to travel between outlets regularly.

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Job Description

• The Outlet Manager oversees the day-to-day operation of an outlet.
• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives.
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within the company's policies and procedures to provide the most satisfactory services to customers.

Key Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job trainings for outlet associates.
• Organize regular meetings to discuss issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop a cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering, or related fields.
• Minimum of five (5) years of relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.

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Job Summary

• The Head of Internal Audit is responsible for providing independent, objective assurance and advisory services designed to improve operational efficiency, strengthen internal controls, safeguard assets, and ensure regulatory compliance across the Quick Service Restaurant (QSR) chain.
• The role focuses on revenue assurance, inventory integrity, outlet-level controls, fraud prevention, and governance compliance within a high-cash, high-volume retail environment.

Key Responsibilities

• Develop and execute a risk-based internal audit plan covering all outlets and head office functions.
• Review daily sales reconciliation processes (POS, cash, card, and online settlements) to ensure revenue integrity.
• Conduct periodic and surprise stock audits to validate inventory accuracy and minimize shrinkage.
• Evaluate compliance with operational SOPs, food safety standards, and internal control policies across outlets.
• Assess procurement, receiving, storage, and supplier payment processes to ensure control effectiveness.
• Investigate incidents of fraud, theft, revenue leakage, or policy violations and recommend corrective actions.
• Review financial controls, including cash handling, bank reconciliations, and expense approvals.
• Monitor compliance with tax, regulatory, and statutory requirements.
• Prepare structured audit reports highlighting risks, root causes, and actionable recommendations.
• Track implementation of audit findings and provide periodic updates to executive management.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, or related field
• Professional certification (ACA, ACCA, CIA, or equivalent preferred)
• 3–6 years’ experience in internal audit, retail, FMCG, or QSR operations
• Strong knowledge of POS systems and inventory management systems
• Experience in auditing multi-branch retail operations is highly desirable.

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Job Overview

• The Assistant Outlet Manager is responsible for supporting the Outlet Manager in the day-to-day operation of an outlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
• The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities

• Reports to the Outlet Manager
• Manage the Outlet (in the absence of an Outlet Manager)
• Operations & service delivery
• Staff supervision & discipline
• Sales & performance management
• Inventory & stock control
• Compliance & reporting
• Training & quality control.

Key Performance Indicators(KPIs)

• Customer satisfaction and complaint resolution
• Staff discipline and attendance
• Sales performance and target achievement
• Cleanliness and food safety compliance
• Stock control and waste reduction
• Adherence to SOPs and company policies.

Requirements

• Minimum of B.Sc
• 2 – 4 years experience in a QSR supervisory role
• Strong understanding of restaurant operations.

Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication and conflict resolution skills
• Good numerical and reporting skills
• Ability to work under pressure and manage shifts
• High level of integrity and accountability
• Customer-focused mindset.