Area Operations Manager at Allen Professional Services

Job Description

• The Area Operations Manager oversees the daily operations, performance, and profitability of multiple quick-service restaurantoutlets.
• The role ensures consistent operational excellence, brand compliance, and superior customer experience across all locations.
• The position requires a strong leader who can coach outlet supervisors, drive sales growth, control costs, and maintain operational standards across the assigned outlets.

Key Responsibilities

• Supervise and coordinate the activities of outlets and their supervisors to achieve business targets.
• Ensure compliance with brand standards, operational policies, and quality assurance protocols.
• Conduct regular site visits to review performance, operational efficiency, and customer satisfaction.
• Oversee adherence to food safety, hygiene, and health regulations across all outlets.
• Monitor daily sales reports, P&L statements, and outlet-level performance metrics.
• Identify underperforming outlets and implement corrective action plans to improve revenue and cost control.
• Develop and execute local marketing or sales activation initiatives to boost footfall and average transaction value.
• Lead, motivate, and coach outlet supervisors and their teams to deliver consistent service excellence.
• Support recruitment, onboarding, and continuous training of outlet staff.
• Conduct performance appraisals and succession planning for key operational roles.
• Oversee inventory control processes, ordering, and stock management to minimize wastage and shortages.
• Coordinate with procurement and logistics teams to ensure timely supply of raw materials and packaging.
• Provide weekly performance reports and operational insights to senior management.
• Liaise with maintenance, HR, finance, and marketing teams to ensure smooth cross-functional support for outlets.
• Implement operational improvement projects and digital reporting systems where applicable.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, quick-service restaurant, hospitality management, or a related field.
• Minimum of 5 – 7 years of QSR or retail operations experience, including multi-unit management.
• Strong leadership, analytical, and interpersonal skills.
• Proven ability to manage budgets, optimize costs, and drive performance improvement.
• Proficiency in MS Excel and restaurant management systems (POS, ERP, or inventory software).
• Highly organized and results-oriented.
• Strong communication and problem-solving skills.
• Passionate about customer service and operational excellence.
• Willingness to travel between outlets regularly.