Reference: AFREX-2025-AMHRO
Job Summary
- The Assistant Manager, HR Shared Services & Regional Offices will be responsible for ensuring seamless delivery of HR services across Afreximbank’s regional offices and subsidiaries.
- This role focuses on operational efficiency, compliance with HR policies, process optimization, and employee well-being, while also contributing to talent management, digital transformation, and organizational development.
- The ideal candidate should have strong experience in HR operations, payroll management, recruitment, employee well-being programs, and compliance oversight.
- This role requires exceptional analytical, problem-solving, and stakeholder management skills to support HR initiatives across multiple locations.
Key Responsibilities
HR Operations & Shared Services Management:
- Oversee implementation of HR policies and processes across regional offices and subsidiaries.
- Ensure adherence to service-level agreements (SLAs) and enhance service delivery efficiency.
- Manage payroll, employee data, and benefits administration for subsidiaries and outsourced staff.
- Provide payroll-related support to ensure timely and accurate payments across locations.
- Drive HR process automation and improvements within Shared Services.
Recruitment, Onboarding & Talent Acquisition:
- Support recruitment efforts, job postings, interview scheduling, and onboarding of regional and outsourced staff.
- Ensure compliance with hiring procedures and support talent acquisition strategies.
- Oversee onboarding and offboarding of outsourced staff, ensuring smooth transitions.
- Collaborate with Talent Management to develop workforce planning strategies for subsidiaries.
Performance Management & Employee Development:
- Support performance management initiatives across subsidiaries and outsourced teams.
- Coordinate learning and development programs in collaboration with L&D teams.
- Contribute to talent mobility and succession planning initiatives for key regional roles.
Employee Well-being & Medical Benefits Management:
- Oversee employee well-being programs across subsidiaries, including annual medical checkups.
- Coordinate with medical providers and insurers to ensure smooth healthcare access.
- Address medical-related concerns and oversee administration of pre-employment health checks.
- Organize employee engagement programs, staff events, and wellness initiatives.
Compliance, Employee Relations & Policy Adherence:
- Ensure HR policies and compliance requirements are followed across subsidiaries.
- Provide guidance on employee relations matters, escalating complex cases as needed.
- Act as the first point of contact for HR inquiries from regional offices.
Digital Transformation & HR Analytics:
- Support implementation of HR digital solutions to enhance operational efficiency.
- Contribute to process automation and improvements in shared services operations.
Stakeholder & Vendor Management:
- Serve as the key HR liaison for regional offices and subsidiaries.
- Manage relationships with outsourcing agencies, medical insurers, and HR service providers.
Organizational Development & Change Management:
- Work with the Organizational Effectiveness team to implement change management initiatives.
- Support culture transformation programs within subsidiaries.
- Ensure smooth integration of new subsidiaries into the Bank’s HR framework.
Qualifications & Experience
Education Requirements:
- Bachelor’s degree and a postgraduate degree in Human Resources, Business Administration, or a related field.
- HR professional certification (CIPD, SHRM) is desirable.
Work Experience:
- Minimum 5 years of experience in HR operations, shared services, or regional HR management in financial institutions.
- Experience managing outsourced staff, payroll administration, and compliance.
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