Assistant Manager - Customer Complaints at Nigerian Electricity Regulatory Commission (NERC)

Job Description

• Collation and evaluation of all complaint appeals.
• Preparing reports on complaints received.
• Interface with concerned Disco liaison officers.
• Maintaining close interaction with the Forum Chairman and members.
• Schedule and prepare Forum meetings in a timely manner.
• Prepare reports of Forum meeting outcomes and disseminating to concerned parties.
• Maintain constant contact and follow up with appellants and Discos to ensure effective case resolutions in accordance with complaints handling timeline.
• Communicating monthly reports of complaints appeals to AGM CSS.
• Carry out day to day administration of the Forum Offices.
• Maintain security and standards as set by the Head office.

Minimum Qualifications / Skills

• First Degree in Law, Social Sciences and Humanities.
• Post graduate degree will be an added advantage.
• Minimum years of experience: 6 years