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  • Posted: Jun 6, 2022
    Deadline: Jul 15, 2022
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  • The Nigerian Electricity Regulatory Commission (NERC) is an independent regulatory agency which was inuagurated on 31st October 2005 as provided in the Electric Power Sector Reform Act 2005. The Commission is mandated to carry out: The monitoring and regulation of the electricity industry Issuance of licences to market participants, and Ensur...
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    Assistant Manager - Customer Complaints

    Job Description

    • Collation and evaluation of all complaint appeals.
    • Preparing reports on complaints received.
    • Interface with concerned Disco liaison officers.
    • Maintaining close interaction with the Forum Chairman and members.
    • Schedule and prepare Forum meetings in a timely manner.
    • Prepare reports of Forum meeting outcomes and disseminating to concerned parties.
    • Maintain constant contact and follow up with appellants and Discos to ensure effective case resolutions in accordance with complaints handling timeline.
    • Communicating monthly reports of complaints appeals to AGM CSS.
    • Carry out day to day administration of the Forum Offices.
    • Maintain security and standards as set by the Head office.

    Minimum Qualifications / Skills

    • First Degree in Law, Social Sciences and Humanities.
    • Post graduate degree will be an added advantage.
    • Minimum years of experience: 6 years

    Method of Application

    Application Instructions

    • To start the application, create an account on the register page.
    • Check your email for the verification link, click on it to verify your account.
    • Complete the application step by step, the platform allows you to Save and continue later, so you can complete the application at your own pace.
    • Applicants should please note that this is a completely online application process, and no paper application and CVs should be sent to the Commission.
    • Applicants are required to submit only ONE (1) application and multiple applications shall result in a disqualification of the applicant.

    Note

    • Only shortlisted candidates shall be contacted for the next process of the recruitment exercise.
    • All successful candidates will be contacted via email or phone number.
    Interested and qualified? Go to Nigerian Electricity Regulatory Commission (NERC) on testmi.ng to apply

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