Assistant General Manager at Above Lifestyle

Job Purpose

• The Assistant General Manager (AGM) supports the General Manager in overseeing the day-to-day operations of Above Lifestyle’s outlets — ensuring exceptional guest experiences, operational efficiency, and alignment with the brand’s premium hospitality standards.
• The AGM serves as a bridge between management and departmental teams, driving excellence, discipline, and innovation across all business units (restaurant, lounge, club, and events).

Key Responsibilities
Operations Oversight:

• Supervise daily operations across all outlets to ensure smooth workflow, timely service delivery, and adherence to brand standards.
• Monitor outlet performance in areas of customer service, hygiene, staff conduct, and operational efficiency.
• Enforce Standard Operating Procedures (SOPs) and ensure compliance with company policies and health/safety regulations.
• Support the GM in strategic planning, goal-setting, and performance reporting.

Guest Experience & Service Excellence:

• Ensure every guest interaction reflects Above Lifestyle’s premium and personalized service ethos.
• Manage guest feedback, complaints, and special requests promptly and professionally.
• Work closely with the Restaurant, Bar, and Lounge Managers to maintain consistency in service quality.

Team Leadership & Staff Management:

• Supervise departmental heads (Restaurant, Bar, Kitchen, Shisha, Maintenance, Security, etc.) and ensure seamless interdepartmental collaboration.
• Support recruitment, onboarding, and training of new staff to uphold service excellence and company culture.
• Conduct daily and weekly briefings to align team performance with operational goals.
• Drive motivation, discipline, and staff engagement initiatives to reduce turnover and improve morale.
• Delegating tasks appropriately to balance team member workloads while supporting business goals

Financial & Administrative Support:

• Monitor daily sales reports, expense tracking, and revenue inflow sheets in collaboration with Accounts, and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
• Assist in cost control, procurement validation, and resource optimization to reduce operational waste.
• Support budgeting, forecasting, and financial reporting activities as directed by management.

Brand Standards & Innovation:

• Uphold Above Lifestyle’s brand identity in ambiance, service, and communication.
• Recommend and implement innovative ideas to enhance guest satisfaction and drive repeat patronage.
• Ensure all outlets operate within brand guidelines, maintaining the premium and luxury positioning.
• Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.

Facility & Asset Management:

• Oversee facility maintenance, repairs, and general upkeep of all outlets and staff quarters.
• Ensure all appliances, equipment, and utilities are functional and serviced regularly.

Compliance & Reporting:

• Prepare weekly operational and performance reports for management review.
• Ensure compliance with labour laws, licensing, and internal code of conduct policies.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3–5 years’ experience in hospitality operations, with at least 2 years in a supervisory or assistant managerial role.
• Proven experience managing high-end restaurants, lounges, or clubs.
• Strong leadership, problem-solving, and interpersonal skills.
• Excellent communication and organizational abilities.
• Proficiency in MS Office, POS systems, and hospitality management software.

Core Competencies:

• Leadership & People Management
• Guest Experience Management
• Operational Excellence
• Financial Acumen
• Brand & Service Consistency
• Decision-Making and Accountability
• Innovation and Adaptability
• Team Collaboration and Integrity