Application Support Specialist at Zanibal Solutions Nigeria Ltd

• Responsible for providing quality technical support.
• Quality testing of new features of the software.
• Document, troubleshoot, and develops technical solutions related to software and setup errors for field engineers and customers.
• Delivering solutions to both technical and non-technical end-users.
• Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.
• Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge of appropriate internal resources.
• Resolving escalated customer complaints without the need for team lead intervention.
• Participate in providing training to customers as required.
• Recognize end-users need for additional products and services.
• Update and create online knowledgebase articles to reduce support requests.
• Capture details of each support request in Zanibal’s ticketing system.
• Help test fixes provided by development and incorporate them into client sites.

Qualifications:

• HND or bachelor’s degree with at least second class upper in computer science, banking & finance, accounting, or other related courses.
• Completion of NYSC program.
• Basic knowledge of the Capital Market.
• Must be a self-starter/quick learner
• Essential experience in using software applications
• Accounting knowledge is a plus.
• Customer service experience is a plus.
• Proficient knowledge of Microsoft Office (Mostly Excel)
• Good troubleshooting skills.
• Ability to think outside the box to solve problems