Application Specialist at Nexford University

Key responsibilities: 

• Contact potential learners or applicants to guide their decision making and help them  
• Answer questions about the university, programs, or the admissions process 
• Ask questions to understand our learners and our programs better, with a cultural awareness of each region 
• Go the “extra mile” to ensure university goals are met and challenges blocking enrollments are promptly addressed  
• Use different platforms to convert leads to customers – calls, emails, chat and social media channels  
• Deliver on meaningful weekly calls and monthly enrollment targets 
• Keep records of calls and sales and note useful information on the CRM: Hubspot 
• Gather actionable insights that can contribute to the university’s improvement 
• Collaborate with the global team to help increase enrollments and to provide the best learner experience possible. 

Please note that the working hours will align with the UK working hours.  

The ideal candidate: 

• 3+ years’ experience in consultative Telesales (preferably in higher education)
• Prior experience managing inbound/outbound calls, emails, chat and social media channels 
• Excellent English: written and verbal  
• Proven track record of successfully exceeding Telesales targets 
• Ability to maintain resilience while working in a highly KPI driven environment 
• Outstanding communication and negotiation skills with the ability to resolve issues and address complaints 
• Ability to adjust customer handling and sales techniques depending on the prospect 
• High learnability to become expert in our degree programs and explain them to potential learners 
• Discipline and professional maturity to work remotely 
• BSc/BA Degree  

Benefits 

• Work at a company with a social mission where you can make a real difference 
• A market-competitive salary 
• 12 days personal development time off, post-probation 
• 50% discounted tuition on all Nexford courses for your family
• An entrepreneurial and highly stimulating environment 
• Remote working