Analyst – Segment and Channel Planning, Customer Relations and Experience at MTN Nigeria

Reports To: Manager - Segment and Channel Planning High Value and Mass Market
Division: Customer Relations and Experience

Mission

• Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department

Description

• Ensure Integrity in managing subscriber data/information.
• Document actions taken to resolve client problems.
• Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
• Ensure team members adhere to all defined operational guidelines.
• Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
• Maintain brand alignment in rendering sales and services in service centre environment.
• Collaborate with relevant departments’ e.g. Marketing in deploying promos.
• Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions
• Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
• Ensure generation of relevant reports for management purposes.
• Develop key account management tactics in line with the organization’s value propositions.

Requirements
Education:

• First degree in related discipline 
• Fluent in English.

Experience:

• 3-7 years’ experience which includes
• Experience working in a medium organization
• Experience in Customer Care and Management
• Some experience in formal business analysis.