Agri-food Laboratory Technical Manager at Bureau Veritas

Role Statement:

• The job incumbent is responsible for the operational organization in all aspects of operations and for setting up, delegating, managing and when necessary, adjusting the operational activities on tactical and operational level and to give feedback to the management team and other departments.
• Drive Profit and Loss of Agri Food Laboratory (Africa Quality Assurance Center -AQAC). The position is responsible for the overall technical activity of the Agri-food Laboratory. Position based in Shagamu but may require travels.
• The Agri-Food Laboratory Technical Manager performs the job within the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policies, procedures & Absolutes as well as ISO 17025 standards and GLP.

RESPONSIBILITIES

ACCOUNTABILITIES

KPIs

Operational

• Maintain Accreditation (ISO 17025 & others LTOs)
• Elaborating of yearly operational action plan in agreement with N+1 for his/her team
• Defining operational and productivity targets within the action plan
• Analyse monthly financial results and initiate corrective actions
• Carry out, monitoring of operational performance (realised days, reporting, service, productivity ratio, etc) to be lined up with KPI‟s
• Carry out monitoring of operating expenses
• Develop / select and monitor own staff
• Supervise work performed in the laboratory
• Define procedures and quality standards for laboratory activities
• Manage team training (scientists, technicians, assistants)
• Handle administrative aspects of personnel management with support of HR Dpt
• Supervise inventory management and supply of materials
• Coordinate maintenance activities for laboratory structures, instruments and machinery
• Ensure compliance with laboratory safety standards
• Handle customer complaints
• Technical study of projects and contracts
• Development of new methods
• plan and manage laboratory analysis and testing activities
• Manage Sales Team to increase revenue

Management / Leadership

• Lead and coach employees (individual development, motivation, assessment, feedback)
• Recruiting, staffing, qualification, reviewing and training
• Provide technical support to his/her team.
• Provide operational support by coordinating interfaces to responsible organisational units
• Organise (prepare, execute, follow-up) regular operational meetings with his team
• Create and maintain relationships to large accounts by regular visits
• Develop and train his staff to be fit for the demand of the market
• Empower the team members based on skills and competencies
• Delegation of tasks in agreement with supervisor
• Financials : Revenue, Profitability & DSO)
• Productivity per head
• TAT
• Customer satisfaction
• Number of customer complaints
• Occupancy rate
• Cost control.
• PT

JOB HOLDER REQUIREMENTS

MINIMUM EDUCATION, EXPERIENCE & OTHER REQUIREMENTS

• Diploma or Degree in Analytical Chemistry
• Diploma or degree in Management
• Must have min. 5-10 years of laboratory and management experience.
• Technical experience in Agri-food ISO 17025 accredited laboratory
• Good communication skills (verbal and written)
• Fluent in English, another language like French is a plus
• Understanding of QHSE - processes
• MO365 Proficient

KEY SKILLS

KEY BEHAVIOURS/COMPETENCIES

• Knowledge & practise of Quality and safety systems.
• High levels of concentration.
• To ensure the accuracy and precision of activities.
• Team leadership.
• Communication.
• Planning and organising.
• Problem solving and decision making
• People management and development
• Knowledge of Laboratory Information Management Systems (LIMS)
• Commitment to the company’s Core Values, Code of Ethics and ‘3 Absolutes’.
• Time and priority management.
• Reliability
• Analytical thinking.
• Initiative
• Dedication.
• Assertiveness
• Knowledge of laboratory data analysis and interpretation techniques
• Knowledge of quality control instruments and techniques
• Competence in calibration, maintenance and sterilization of laboratory equipment