Aggregator (Fintech) at Payment Access System Limited (PaySys)

Job Summary

• The Fintech Aggregator is responsible for recruiting, onboarding, managing, and supporting agents, merchants, and sub-aggregators within an assigned territory.
• The role ensures transaction growth, service availability, liquidity management, and compliance with fintech operational standards.
• The Aggregator acts as the link between the company and field agents, ensuring sustainable financial inclusion and expanding the company’s digital payment ecosystem.

Key Responsibilities

• Source, recruit, and onboard new agents and merchants within assigned locations.
• Conduct due diligence and KYC documentation for onboarding.
• Expand agent coverage to underserved areas and meet monthly acquisition targets.
• Manage and support existing agents, ensuring they are active and compliant.
• Address operational challenges, POS issues, customer complaints, and service disruptions.
• Ensure agents adhere to company processes, transaction guidelines, and standards.
• Monitor agent liquidity and ensure consistent service availability.
• Support agents with float balancing through approved channels.
• Identify high-performing agents requiring increased float limits and escalate accordingly.
• Track daily/weekly transaction volumes and drive performance improvements.
• Implement promotional campaigns and field activations to boost usage.
• Provide coaching to agents on best practices and customer service.
• Ensure KYC and AML compliance at agent and merchant levels.
• Monitor suspicious transactions and escalate potential fraud cases.
• Enforce compliance with company and regulatory standards.
• Submit daily/weekly field activity reports to management.
• Track competitor activity, market trends, and emerging risks.
• Provide insights to improve product adoption and operational efficiency.

Qualifications & Requirements

• HND / B.Sc Degree in Business, Finance, Economics, Accounting, Marketing or related field.
• 5-7 years’ experience as an aggregator, field agent coordinator, mobile money operator, or in general field sales.
• Strong knowledge of POS operations, agency banking, digital payments, and financial inclusion systems.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently in the field and meet high performance targets.
• Proficiency with spreadsheets, reporting dashboards, and mobile apps.
• Strong ethical standards and accountability.