After Marketing Executive at Ascentech Services Limited

Job Summary

The After Marketing Executive will be responsible for managing and tracking Annual Maintenance Contract (AMC) customers on a machine-wise basis. The role requires maintaining a comprehensive database of customer equipment, coordinating engineer visits, ensuring timely service delivery, and following up with customers to confirm service quality and machine performance. This position is critical in strengthening customer relationships, improving service efficiency, and ensuring customer satisfaction in line with UTAS standards.

Key Responsibilities

• Maintain AMC customer and machine database.
• Track AMC expiry/renewals and follow up proactively.
• Coordinate engineer visits and update service reports.
• Conduct post-service follow-up calls and record feedback.
• Generate reports on service completion, customer satisfaction, and renewals.

Qualifications & Skills

• Bachelor’s/Diploma in Business Admin, Mechanical/Electrical Engineering, or related field.
• 1-2 years experience in after-sales, AMC coordination, or customer service.
• Strong organizational, communication, and database management skills.
• Proficiency in MS Office; ERP/CRM knowledge is a plus.