AFR Operations Manager at DHL

Job Description

• Currently, we are seeking a dynamic person to take on the role of Air Freight (AFR) Manager In this role, the successful candidate is responsible for the success of the overall Air Freight operations, who will define, implements, and execute the AFR strategy.
• The manager must strive to ensure continuous improvement processes to increase efficiencies, reduce waste, and optimization of production (cost management), and operational and service level quality.

Key Responsibilities

• Manages and drives performance of a team of Operations Specialists
• Processes, handles, distributes all required documents in the receiving area
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Attend KPI meetings along with sales. Ensure Operations KPI are met
• Organizes, splits, and plans day-to-day work of Import/ Export Operations Specialists
• Supervises Transactional Operations in the receiving area (delivery arrangement, planning, and follow-up of shipment in the receiving area)
• Ensures handling of required Import documents according to regulations and internal procedures
• Follows-up shipment status in the Import area identifies incidents, and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Continuously monitors supplier performance and develops improvement plans when required
• Identifies training needs and opportunities to develop a highly-skilled functional department
• Creates, builds and maintains relationships with internal functions (e.g. Capacity Management, OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc operational questions with regards to accounts that are being serviced
• Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Support in customer communications and  Shipment update.

Skills & Qualifications

• Minimum of a University Degree.
• Relevant training in the clearing, freight forwarding, or logistics management
• Deep knowledge of Airfreight imports and exports operations
• Strong analytical skills and good communication skills
• Commercial experience/capabilities
• Knowledge of the industry and stakeholders - shipping lines, CFS, transporters
• Long-term experience and proven record of accomplishment in the customs segment
• People management role
• High degree of written, verbal and organizational skills
• Diligent attention to details
• Ability to work under pressure
• Strong problem-solving & decision-making skills
• Extensive knowledge of Airfreight Import Operations
• Good administration skills
• Results driven and attention.

We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours  with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary.