Jobs at DHL Global Forwarding Nigeria Limited

Job Description

• We are looking for an ambitious and energetic Road Freight Manager (Saloodo) - Nigeria to develop and grow the road freight forwarding business in support of the company’s business and growth plans.
• Are you interested to Identify new opportunities to grow and expand the customer base, actively engage with customers to develop our business?
• If this sounds like something you would like to do, please read on.

Key Responsibilities

• Take full ownership of and drive all our road freight activities in Nigeria leveraging our unique digital Saloodo! Platform.
• Develop plans to grow the road freight business in Nigeria in a profitable manner and constantly monitor progress.
• Oversee, develop and manage all road freight operations.
• Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business.
• Ensures that Saloodo! Provides consistent customer experience to carrier & shippers – considering local requirements as needed.
• Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! Platform.
• Manage country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings.
• Analyze daily, weekly and monthly development of key KPIs.
• Establish regular carrier meetings and ensures that these are conducted for all key carriers.
• Ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality.        

Skills / Qualifications

• Bachelor's Degree or equivalent.
• At least 7 years of operational Road freight experience.
• Management & leadership experience, ability to manage in matrix setup.
• Interest in digital solutions.
• Entrepreneurial mind-set.
• Open minded, willing & able to lean and try out new things.
• Excellent communication skills, able to engage with all levels of an organization.
• Ideally English, French & Arabic language skills.
• Good Knowledge of Road Freight market in Nigeria.
• Strong change management skills.
• Ability to analyze and improve business processes.
• Project leadership and project management skills.

We Offer

• International and strong brand support with clear processes
• Flexible working hours  with possibility of occasionally working from home upon agreement
• Possible further career development supported global internal training plan
• International company environment.

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Job Description

• Currently, we are seeking a dynamic person to take on the role of Air Freight (AFR) Manager In this role, the successful candidate is responsible for the success of the overall Air Freight operations, who will define, implements, and execute the AFR strategy.
• The manager must strive to ensure continuous improvement processes to increase efficiencies, reduce waste, and optimization of production (cost management), and operational and service level quality.

Key Responsibilities

• Manages and drives performance of a team of Operations Specialists
• Processes, handles, distributes all required documents in the receiving area
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Attend KPI meetings along with sales. Ensure Operations KPI are met
• Organizes, splits, and plans day-to-day work of Import/ Export Operations Specialists
• Supervises Transactional Operations in the receiving area (delivery arrangement, planning, and follow-up of shipment in the receiving area)
• Ensures handling of required Import documents according to regulations and internal procedures
• Follows-up shipment status in the Import area identifies incidents, and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Continuously monitors supplier performance and develops improvement plans when required
• Identifies training needs and opportunities to develop a highly-skilled functional department
• Creates, builds and maintains relationships with internal functions (e.g. Capacity Management, OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc operational questions with regards to accounts that are being serviced
• Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Support in customer communications and  Shipment update.

Skills & Qualifications

• Minimum of a University Degree.
• Relevant training in the clearing, freight forwarding, or logistics management
• Deep knowledge of Airfreight imports and exports operations
• Strong analytical skills and good communication skills
• Commercial experience/capabilities
• Knowledge of the industry and stakeholders - shipping lines, CFS, transporters
• Long-term experience and proven record of accomplishment in the customs segment
• People management role
• High degree of written, verbal and organizational skills
• Diligent attention to details
• Ability to work under pressure
• Strong problem-solving & decision-making skills
• Extensive knowledge of Airfreight Import Operations
• Good administration skills
• Results driven and attention.

We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours  with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary.