Administrative Staff at FMR AGENCY

Job Summary

• The Administrative Staff is responsible for ensuring smooth front desk operations, handling customer service interactions, and managing administrative records. 
• This role involves assisting members with inquiries, processing registrations, maintaining facility bookings, and supporting overall gym operations.

Key Responsibilities
Front Desk Operations & Customer Service:

• Manage front desk operations and provide excellent customer service to members and visitors.
• Greet and assist clients, ensuring a welcoming and professional environment.
• Handle member inquiries, registrations, and complaints efficiently.
• Provide information about gym services, membership plans, and class schedules.

Administrative Support & Record-Keeping:

• Maintain administrative records, including member files, attendance logs, and financial transactions.
• Process membership applications, renewals, and cancellations.
• Ensure accurate facility bookings and class scheduling.

Communication & Coordination:

• Coordinate with trainers and other staff to ensure smooth gym operations.
• Relay important updates, promotions, and announcements to members.
• Assist in internal communication between different departments.

Facility & Supplies Management:

• Monitor and manage office supplies, ensuring adequate stock levels.
• Assist in coordinating maintenance and repairs to keep the facility in top condition.
• Ensure compliance with company policies and operational guidelines.

Qualifications & Skills

• Bachelor’s Degree or Diploma in Business Administration, Office Management, or a related field.
• 1 - 3 years of administrative or customer service experience, preferably in a fitness or hospitality environment.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and administrative software.
• Ability to handle confidential information with discretion.