Administrative Manager at Eat'N'Go Limited

The Administrative Manager is responsible for overseeing the administrative coordination, compliance, and reporting functions of the maintenance department. This role  ensures that all maintenance activities are documented, tracked, and reported efficiently  through digital tools including the ticketing system, diesel remote monitoring, and online history  cards. The role also supports ISO audit readiness, asset tracking, staff training, and ensures 
continuous improvement in maintenance operations through organized data-driven practices.

Key Responsibilities

• Ticketing Services Management: Organize and track maintenance service requests using a ticketing system, ensuring timely resolution and proper documentation.
• Report Writing & Review: Review maintenance reports for accuracy and completeness; draft clear, concise, and actionable reports.
• Departmental Organization: Improve the quality and structure of maintenance reports and records, emphasizing prioritization and follow-up.
• Issue Analysis & Categorization: Identify recurring maintenance issues and determine root causes (human error, wear and tear, or equipment malfunction).
• Item Tagging & Tracking: Implement a system for tracking maintenance tasks, ensuring all equipment and assets are properly identified and monitored.
• Prioritization & Coordination: Prioritize maintenance tasks based on urgency and impact on operations.
• Communication & Follow-Up: Ensure effective communication between the maintenance team and other departments, providing regular updates on task progress.
• Quality Improvement: Identify and implement best practices to enhance the quality and efficiency of maintenance operations

Qualifications & Requirements

• Bachelor's Degree or HND in Engineering, Business Administration, Facility Management,  or related field.
• Proven experience in maintenance or administrative roles, with knowledge of ticketing systems, reporting, and process management.
• Knowledge of Basic Navision is highly required. 
• Experience in QSR, retail, or FMCG industry is an added advantage.
• Strong written and verbal communication skills.
• Excellent organizational skills and ability to prioritize tasks effectively.
• Ability to analyze data and recognize patterns in recurring maintenance issues.
• Familiarity with maintenance procedures, systems, and equipment.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.).