Admin Support Associate (Abia) at Nomba (Formerly Kudi)

We are currently looking for an exceptional Administrative Support Associate who will:

• Oversee administrative and operational matters and ensure the seamless operation of the office on a daily basis.
• Handle all logistical demands for the company, including the shipment and tracking of tools and equipment in accordance with the company's processes.
• At the front desk, provide great customer service and experience, as well as administrative support to departments as needed and requested.
• Manage office inventory and collaborate with vendors to guarantee a consistent supply of office supplies.
• Resolve facility maintenance concerns while sticking to general servicing schedules.
• Interact with internal stakeholders to ensure a successful customer/stakeholder resolution process.
• Keep current on the organization's products, services, and customer service policies.
• When necessary, document consumer contacts by compiling documentation and distributing information to interested parties.
• Provide new and existing users with platform training and onboarding.
• Create and maintain an ideal user/customer profile, as well as gather user feedback.
• Issues that cannot be handled on the first call resolution (FCR) should be escalated to the backend and followed up on.
• Track escalated and open issues.

Requirements

• Strong command of written and verbal English.
• The ability to speak an indigenous Nigerian language is an added advantage.
• Friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.a