Admin Host at Domeo Resources International (DRI)

Main Function

• The Admin Host is responsible for providing administrative, operational, and hospitality support to ensure the smooth running of the company’s daily activities and exceptional guest experience.
• The role serves as the first point of contact for visitors and clients, coordinates office logistics, supports management in administrative duties, and ensures a professional, welcoming, and efficient work environment.
• The ideal candidate must possess strong organizational, communication, and interpersonal skills, with a passion for excellent customer service and a proactive approach to problem-solving.

Role Responsibilities
Front Office and Guest Relations:

• Serve as the primary point of contact for guests, clients, and visitors, ensuring a warm and professional reception experience.
• Handle phone calls, emails, and inquiries courteously and efficiently.
• Maintain a tidy, organized, and welcoming front-desk area at all times.
• Coordinate guest appointments, meeting schedules, and hospitality arrangements.
• Support event or meeting preparations, including refreshments, logistics, and documentation.

Administrative Support:

• Provide general administrative assistance to the management and departmental teams.
• Handle correspondence, document filing, data entry, and office record management.
• Maintain up-to-date inventory of office supplies, equipment, and consumables.
• Assist with internal memos, letters, and reports as directed by supervisors.
• Support the preparation of internal communications, circulars, and notices.

Facility and Office Coordination:

• Oversee the general cleanliness, orderliness, and maintenance of office spaces.
• Liaise with vendors, cleaners, technicians, and security personnel to ensure smooth daily operations.
• Monitor and report facility-related issues (e.g., lighting, repairs, or logistics) to the appropriate units.
• Support coordination of travel logistics and accommodation for visiting staff or guests.

Customer Service and Public Relations:

• Promote and maintain a professional company image through courteous communication and service delivery.
• Address guest or client concerns promptly, escalating issues where necessary.
• Ensure visitors are assisted appropriately and directed to relevant offices or personnel.
• Gather client feedback and support initiatives to improve customer experience.

Operational and Clerical Functions:

• Maintain daily attendance and visitor logs for internal reporting.
• Support the organization of meetings, workshops, and small events as directed.
• Handle petty cash requests and expense documentation where assigned.
• Ensure compliance with company policies and administrative procedures.

Health, Safety, and Compliance:

• Support compliance with company safety standards and ensure the workplace remains hazard-free.
• Ensure guests adhere to safety and security protocols within the premises.
• Participate in fire, emergency, or safety drills as required.

Team Support and Communication:

• Collaborate with all departments to ensure effective communication and workflow.
• Assist HR and Admin units in onboarding new employees and coordinating induction activities.
• Support management in ensuring staff adhere to office etiquette, dress codes, and conduct guidelines.

Experience / Qualification

• Bachelor’s Degree or HND in Business Administration, Office Management, Hospitality, or related fields
• 2–4 years of experience in administrative, hospitality, or front-desk roles.
• Prior experience in a corporate, hospitality, or customer service environment will be an added advantage.
• Familiarity with office equipment, telephone systems, and guest service procedures.

Competencies / Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service orientation and professional appearance.
• Good knowledge of administrative procedures and office management systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Time management and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Flexibility and willingness to take initiative.

Behavioural Qualities / Other Competences:

• High emotional intelligence and poise under pressure.
• Positive attitude and teamwork spirit.
• Integrity, honesty, and reliability.
• Proactive approach to problem-solving.
• Excellent grooming and presentation.
• Courteous and respectful demeanor toward clients and colleagues.
• Punctuality and strong work ethics.