Admin/ Estate Manager at Willco

Location: Lekki, Lagos
Job Level: Management

Job Purpose/Objective

To oversee the management, maintenance, and effective operation of the Estate

Ensure the delivery of efficient and effective service to maximize asset value and satisfaction of customers in line with the company and estate objectives

Main Responsibilities:

CONTRACT ADMINISTRATION:

• Oversee the activities of all contractors charged with the provision of estate facility management operations, such as, environmental management services, cleaning, waste management, etc. – to ensure best value, whilst operating within current acceptable safety limits
• Act as contract administrator, coordinating and managing SLA and SOP’s for all contracts for high quality services delivery, while ensuring that all budgets and contract end-dates are not exceeded.
• Initiate and monitor new contracts where required

FACILITY MANAGEMENT

• Coordinate the operations and availability of recreational and common services and oversee the running of all commercial areas and operators, assuring safe and efficient service delivery to residents.
• Supervise the administration of the estate facility office, ensuring efficient running of the estate helpdesk for receiving resident’s requests and their expeditious treatment.
• Ensure that OEM standard operating processes and manuals exist for ALL key Plant and Equipment that belong to the Estate.
• FINANCE & ADMINISTRATIVE MANAGEMENT
• Supervise the maintenance of an accurate database of all residents; to enable efficient supervision and administration of collections of estate dues, utilities payments etc.
• Develop Policies and procedures to manage overall activities in the of the Estate
• Generate periodic estate management reports and administer the effective dissemination of information and relevant communication to residents.
• Coordinate inventory management including procurement, storage, preservation and retrieval of all estate assets to ensure constant availability of stock items and maintain a database of inventories
• Supervise the provision of support for the Estate Management and Resident Associations meetings, ensuring timely closeout of agreed actions.
• Supervise and ensure maintenance of accurate and up to date records and of accounts payables and receivables for residents and service contractors.
• Perform any other task assigned

Job Competencies:

• Knowledge and experience of Estate & Facility Management
• Contract Management & Administration
• Customer service & Team working skills
• Ability to plan and execute plans effectively
• Commercially and financially astute
• Organization & Time management skills
• Analytical & Problem-solving skills
• Confident and articulate
• Excellent communication skills (written and oral)
• Advanced level of computer literacy – MS office & Other IT packages
• Good character reference

Education and Qualification

• A first degree in Estate Management, Engineering, Social sciences or other related studies
• Preference will be for applicants residing around Lekki axis

Other Information

• Must be available to work weekends when necessary
• Must be able to work within the Lekki area of Lagos State