Admin/ Customer Service Representative at Owens and Xley

Location: Maryland

Role Overview

The Admin/Customer Service Representative ensures processes and facilities are running effectively. In this role, you will be the front line of support to customers and ensure that they are satisfied with our products. You will also be responsible for handling customer inquiries, orders, bookings, and complaints. 

Duties and Responsibilities

• Develop in-depth knowledge of all products: their features and benefits
• Respond to calls, emails, and direct messages on social media platforms(WhatsApp and Instagram)
• Send invoices via email after confirming orders
• Confirm payments and send receipts when required
• Ensure clients orders being sent out are the same as the products ordered
• Call clients to get feedback after-sales.
• Send company approved broadcast messages and newsletters to customers monthly
• Process and resolve complaints on products or services by determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Prepare daily reports on sales
• Conduct induction and onboarding for new employees
• Send out internal memos and communicate notices to employees
• Plan and coordinate staff events
• Receive inventory and update inventory log
• Monitor and report stock level
• Follow up on vendors to make purchases
• Update vendors list
• Ensure office equipment and facilities are properly used and maintained
• Ensure all  supplies needed by the company are available
• Schedule maintenance and repairs where necessary

Requirements

• BSc- HND in a related field.
• 2 years’ experience in a similar role.
• Great interpersonal skills
• Highly Organized
• Able to work under pressure to meet deadlines
• Good organizational skills
• Customer orientation and ability to adapt/respond to different customers
• Effective listening skills
• High emotional intelligence
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively

Salary: N70, 000- N80, 000 monthly