Admin/Customer Care Representative at Help the Talent Academy Ltd

Help the Talent Academy is an ambitious football development academy that gives young talented players the training and exposure they wouldn’t usually get through their local club.

We have a passionate and dedicated team focused on providing an environment where players can thrive, maximizing their organic talent.

The Administrative Assistant will be responsible for leading the development and implementation of the business and administrative growth for the Company by ensuring the company’s customer details and processes are well documented and the administrative department is functioning well.

SERVICES TO BE RENDERED:

• Ensure that the business is running smoothly
• Developing a business development strategy focused on financial gain
• Arranging business development meetings with prospective clients
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Be active online and physically to interact with and attend to customer inquiries and complaints
• Be the face of the business by interacting with new and existing customers present at training sessions
• Oversee the finance team to ensure that all players present at training sessions are registered, have paid and their parents have access to the WhatsApp platform
• Oversee the admin department to ensure that every player is separated into their respective teams and the admin has an updated list of players and the teams they belong to.
• Oversee the coaches and ensure they are well-dressed and they are diligent
• Safekeeping of assigned program facilities and equipment and ensuring the physical environment supports safety practices aligning with HTT Academy standards.
• Compiling program statistics, including parent surveys. Monitoring and evaluating the effectiveness of and participation in the academy.
• Attend to all administrative tasks of the academy
• Assist the HR in recruitment process
• Any other managerial tasks attached to this role
• Be involved in the opening of new centers across different local areas