Admin Assistant and Customer Care Officer at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

The Hub Operations and Customer Care Officer will ensure the efficient day-to-day management of the CEP Entertainment Hub by providing comprehensive administrative support, managing logistics, supervising facility staff, and addressing the needs of hub users. This role is pivotal in maintaining a well-organized, welcoming, and functional space, ensuring seamless operations, and offering front-line support to users and stakeholders.

Duties and Responsibilities

Administrative Support

• Manage day-to-day admin tasks: scheduling meetings, preparing agendas, and taking minutes.
• Maintain organised documentation: filing, data entry, and tracking logs for hub activities.
• Coordinate travel arrangements and logistics for the project team and visitors.
• Handle procurement tasks related to office and facility needs.

Logistics and Hub Operations

• Oversee entry and exit processes, ensuring people and equipment's secure and orderly flow.
• Supervise cleaning and security staff to ensure the hub remains clean, organised, and safe.
• Manage procurement of hub supplies and equipment, ensuring all necessary materials are available.
• Monitor the condition of hub spaces and equipment, arranging maintenance and repairs as needed.

Event and Facility Coordination

• Support planning and coordination of hub events, workshops, and meetings.
• Manage event logistics, including room bookings, catering, equipment setup, and breakdown.
• Serve as the primary liaison between external vendors and service providers for event-related services.
• Ensure that the space is prepared for events and restored afterwards.

Customer Care and Stakeholder Engagement

• Serve as the hub's first point of contact, addressing inquiries and supporting hub users with admin-related needs.
• Ensure hub users can access necessary resources and respond promptly to requests.
• Maintain and update contact lists, communication logs, and entry/exit data for internal and external stakeholders.
• Engage with hub members to ensure high customer service and support standards.

Office and Space Management

• Oversee the inventory of office supplies, equipment, and materials, placing orders when needed.
• Ensure that common areas are well-maintained and foster a productive environment.
• Assist in maintaining the security and confidentiality of hub operations, ensuring protocols are followed.

Project Team Support

• Provide support to the Project Manager and other team members as needed.
• Assist in the preparation of reports, presentations, and other project documentation.
• Participate in ad hoc tasks that contribute to the efficient functioning of the hub.

Qualifications

• Minimum of 1 years of administrative experience, preferably in a creative or media environment.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks and prioritise effectively.
• Strong interpersonal skills and a proactive approach to problem-solving.