Accounts Manager at Fadac Resources

JOB DESCRIPTION:

• As the Accounts Manager will work closely with all departments and act as the lead point of contact for any and all matters specific to accounts.
• You will build and maintain strong relationships with customers and also answer client queries and identify new business opportunities among existing customers.

JOB RESPONSIBILITIES:

• Manage and grow multiple brand accounts, focusing on experiential marketing strategies.
• Develop and maintain robust relationships with all client touchpoints.
• Drive client retention, renewals, upsells, and overall satisfaction.
• Collaborate with cross-functional teams to align campaign goals with client expectations.
• Strategize and present compelling plans for client growth, leveraging both macro and micro data.
• Champion the organization's policies and SOPs, ensuring their consistent application.
• across all departments and projects.
• Implement and oversee efficient internal processes and procedures, ensuring a high level of accuracy and decorum in all operations.
• Establish engagement and execution processes.
• Create feedback loops within teams and departments to inform status and continuous improvement.
• Foster strong client relationships, coordinate dynamic marketing campaigns, and drive accounts growth.
• Drive innovative marketing solutions and client success.
• Clearly align, support and execute the agency strategic plan and goals across all departments and staff.
• Successful implementation of strategic initiatives and operational improvements.

JOB REQUIREMENTS:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 4 years of experience in brand management or client service, with a strong
• focus on experiential marketing.
• Experience in a marketing agency or related field is highly desirable.
• Proven ability to manage large-scale projects and daily Key Account Management tasks.
• Exceptional project management, relationship-building, and communication skills.
• Self-motivated, team-oriented, and capable of meeting tight deadlines.