ISSL is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa.
At ISSL, we are committed to helping our customers stay well ahead of their competitors. Also, Customer satisfaction is critical to our success. As such, we are committed to provi...
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Provide technical support and onboarding for new Clients
Responding to Clients queries of new cases via telephone, email and web
Act as an internal client advocate keeping them updated in a timely manner
Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Draft and distribute technical notices for internal and external communication.
Prioritize your work in order to accomplish the most important and urgent tasks first.
Keep on learning as our products and services grow and evolve.
Maintain regular communication and information exchange with the rest of the team
Identify and suggest any opportunities to provide a better service.
Good understanding and application of analytical skills e.g. Advanced excel, MS access,
Excellent knowledge of bank operations and systems.
Job Requirements
Degree in a Financial discipline or Computing.
1 - 3 years relevant work experience.
Strong Analytical skills
Past experience and experience with banking applications is an added advantages.
Skills:
Strong knowledge in accounting
MS Windows and MS Office Proficiency
Excellent communication (Oral & written)
Technology-oriented
Team player
Effective Time Management
The ideal candidate must be able to multi-task and must be ready to work under pressure.
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