Account Manager at Kantar

ROLE DESCRIPTION 

Client Relationship

•  Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
• Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity
•  Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to
•  Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards
•  Implement client best practice, ways of working and role model behaviours to junior team members
•  Maintain existing, and develop new, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team
•  Seek constructive resolutions in difficult circumstances 
• Work positively towards developing a trusting business adviser relationship

 Account Handling

•  Demonstrate real curiosity and a willingness to go the extra mile in dealings with your clients
•  Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments 
• Be responsible for identifying revenue opportunities and contributing to overall revenue target 
• Contribute to account planning, offering ideas for development 
• Be aware of contractual obligations and manage any potential conflicts in good time 
• Anticipate client demands and proactively find solutions, rather than just answering requests
•  Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments
•  Submit (or advise on) monthly revenue forecasts whilst maintaining and building a pipeline of proposals
•  Manage appropriate inductions and training programmes with clients
•  Interpret and manage account plans, helping to move the focus from analysis to Development

Service Development

•  Keep the client up-to-date with our service developments 
• Create and share best practices and efficient ways of working with other team members
• Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance 
• Take responsibility for advising on solutions to problems in reports and the reporting process
• Implement changes to regular reports in line with delivery strategy 
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc 
• Attend on-site days and de-brief key contacts on any requests/smaller project briefs that you have completed

Analysis and Insight

• Full knowledge of basic and advanced Powerview analysis 
• Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
• Take briefs from clients, and manage the production of appropriate  materials/presentations/written documentation in response to the brief 
• Demonstrate insight to clients by highlighting implications to their business and offering actionable recommendations 
• Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief 
• Involve senior and specialist support where appropriate in presentations/projects 
• Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)
•  Be able to advise on the relevance of expert services 
• Collaborate with other teams in order to deliver insightful work to the client Team, People & Self Development 

Team, People & Self Development

• Take part in your own performance management using the online appraisal system 
• Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate 
• Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development 
• Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement your PDP – which should include stretch and development objectives
• Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities 

ROLE REQUIRMENTS

• 5 year’s relevant market research experience in a research agency, client company, or management or marketing consultancy.
• Demonstrate evidence of developing leadership skills and the ability to motivate others
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
• Manage all stages of projects from brief to presentation
• Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills
• Take ownership of your self-development in completing and implementing your own PDP, highlighting areas where further development is required. Share PDP with line manager to engage their support where relevant
• Sell inin new methods, and processes and seek revenue-generating opportunities