Academy Program Manager at Torilo

Job Description

• We are seeking a highly organized and proactive Programs Manager to oversee the smooth execution of programs within our Tech Academy. This role involves coordinating student and tutor onboarding, supporting tutor recruitment, managing class schedules and attendance, addressing student and tutor concerns, and collaborating with finance and admin teams to ensure seamless operations.

Workdays: Thursday to Saturday

Job Responsibilities

Student & Tutor Onboarding

• Coordinate and execute onboarding processes for new students and tutors.
• Ensure all onboarding materials and sessions are up-to-date, engaging, and informative.
• Serve as the first point of contact for new intakes, ensuring a smooth start.
• Assist with the onboarding of new students, ensuring all student records are accurate and up to date at all times

Tutor Recruitment & Support

• Assist in sourcing and shortlisting qualified tutor candidates.
• Coordinate interview schedules and provide feedback to hiring leads.
• Maintain a database of tutors and manage communications effectively.
• Manage the academy's whatsapp chat responding to student queries and issues in a professional and timely manner

Class & Attendance Management

• Set up class timetables and manage scheduling changes.
• Track tutor and student attendance daily, addressing discrepancies promptly.
• Monitor class activities to ensure consistency and quality.

Communication & Relationship Management

• Respond promptly to student inquiries and concerns, ensuring high levels of satisfaction.
• Handle tutor complaints professionally and escalate when necessary.
• Act as a bridge between tutors, students, and the academy’s internal teams.

Administratve & Financial Support

• Support the finance team with tutor salary processing by providing accurate attendance and performance data.
• Assist in tracking student payments and following up on outstanding collections.
• Maintain accurate records of program operations, class reports, and feedback logs.
• Help with administration across the academy such as new course launches, replacing training materials as needed, attending to onsite student enquiries, and gathering student feedback

Reporting & Continuous Improvement

• Provide regular reports on attendance, satisfaction metrics, and program issues.
• Recommend improvements to enhance program delivery and tutor/student experience.
• Assist students realise their interests and potential and discuss possible career paths.
• Manage the partnership scheme and build it to success.
• Build confidence in educational choices.

Requirements, Skills & Qualifications

• Bachelor's degree in Education, Business Administration, Project Management, or related field.
• 2+ years experience in program coordination, academic operations, or similar role (experience in a tech or training academy is a plus).
• Excellent organizational and communication skills.
• Proficient in Microsoft Office, Google Workspace, and relevant project or learning management tools.
• Strong problem-solving ability and emotional intelligence.
• Ability to manage multiple tasks and stakeholders simultaneously.
• Must have a minimum of BSc