Customer Service/Admin Officer at Synapse Resource Center

Location: Mangoro, Lagos

Principal Duties and Responsibilities
Patient Management:

• Serves as first contact to families and their wards, and maintains a cordial relationship with them.
• Clearly address their inquiries; communicate information about the programme including details on possible duration and estimated cost.
• Schedule appointments for new and existing outpatients.
• Ensure new patients are properly registered filling out the “Patient Registration/Admission form”.
• Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
• Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number and processing outpatients’ visits or follow up.
• Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required.
• Receive, dispatch and disseminate official correspondence.
• Assist in the procurement of office items when need arises.

Facility Management:

• Set up systems and processes for the smooth running of all day to day office administrative activities
• Oversee purchasing function: negotiate price, quality and delivery; approving invoices.
• Ensure the availability of necessary supplies by identifying procurement needs of the office - reception, departments, kitchen and ward and all areas of the Facility.
• Ensure there is an effective communication system where needs are identified and options evaluated.
• Ensure effective planning and execution of operations by reducing waste levels.
• Oversee facility’s maintenance needs; supervises the maintenance and repair of the Company’s infrastructure, vehicles and equipment;
• Manages the provision of general support services, including cleaning and upkeep of office premises;
• Ensure the kitchen unit and security unit deliver a professional service.

Qualifications and Requirements

• Minimum of B.Sc Degree in a Management Course or in any Social Sciences from a recognised Higher Institution. A Masters Degree would be a plus.
• Must have completed NYSC.
• Attention to detail.
• Good listening ability.
• Strong oral and written communication and interpersonal skills.
• Excellent relationship management.
• Proactive problem solving approach.
• Stress tolerance.
• High level of professionalism.
• Ability to maintain strict confidentiality.
• Must be able to work with little or no supervision in a fast-paced environment.
• Minimum of 3-5 years working experience in an hospital setting will be an added advantage.
• Interested Candidate must be a resident of Lagos