HRSS Officer at CITIBANK

Ref Id: 18049221
Job Category: Operations - Core
Shift: Day Job
Employee Status: Regular

Key Accountabilities

• Act as first point of contact for HRSS query resolution
• Payroll Administration - Collate and provide data to EY; review payroll reports received from EY
• Ensure all Regulatory Remittance / Payment (e.g. Pension, NSITF, PAYE, NHF etc) are made within the regulatory timelines
• Update and maintenance of staff records / files
• HR Accounts reconciliation / provision of documentation for Proofing
• Act as the Business Activity Owner Support for HRSS Vendors
• Process Vendor Payment
• Responsible for processing staff entitlement and benefits:
  • Per Diem for STAs
• Responsible for Office and Inventory Management
• Employee Lifecycle:
  • Enquiry management
  • Leave of absence
  • Letter generation
• Updating HR Systems by working with HR Business Partners to provide efficient, effective and high quality service delivery.
• General HR administrative support
• Reporting
• Other functions that may be assigned to you by your supervisor

Requirements/Qualifications

• A B.Sc/ BA degree

Skills:

• Effective command or verbal and written English
• Strong analytical skills
• Excellent communication skills
• Good customer service orientation
• Very strong interpersonal skills

Knowledge/Experience:

• Payroll Administration Knowledge
• Minimum of 5 years working experience in HR
• Excellent computer skills - Word, PowerPoint and Excel
• Intermediate level on Excel
• Capability in benefits development
• Stakeholder management
• Verbal and written communication skills
• Strong influencing skills

Competencies:

• Highly Organized
• Self- motivated
• A team player
• Characteristics; integrity, judgement, adaptability, creativity, customer focussed, results driven, resilience
• Flexibility of approach, together with a ‘can-do’ attitude are key
• Business focus/analytical skills
• Problem solving, Change Management

Valuing Diversity:

• Demonstrates an appreciation of a diverse workforce.
• Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.