Exams Officer at British Council

Role Type: Business Delivery
Pay Band: PB 4 – H
Duration: Fixed Term contract ending March 2019
Reports to: Assistant IELTS Administrator, Lagos / Head of IELTS Operations

Main Accountabilities (including people management and finance)

• As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
• This role will support delivery of all examinations administered from the Lagos office.
• This role will ensure that assigned tests are delivered in a timely manner
• All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
• Reliability: to ensure examinations are delivered securely according to board requirements
• Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
• Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.

Main Duties
Administration of examinations (pre-test):

• Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
• Answering enquiries about exams.
• Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
• Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
• Assist with evaluation of new associate schools, agents and other educational institutions.
• Assist with searching for and evaluation new venues.

Exam delivery:

• Delivering  Examinations on test days which includes:
  • Supervision of venue staff
  • Ensuring adherence examination day procedures
  • Delivering speaking tests
  • verseeing practical examinations
• Post-Examination administration
• Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
• Effective delegation of duties when absent on leave or through illness etc.

Venue Staff:

• Venue staff creation, scheduling and payment.
• Assist with monitoring and training of invigilators.
• To be part of the recruitment, training and monitoring team for venue staff.
• To act as liaison between examiners and the relevant operations managers and trainers.

Client support:

• To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
• To assist schools with becoming associate centres, as necessary.
• To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
• To assist with managing administration of exams with professional bodies partners, as necessary.

Marketing & Customer Service:

• To assist in providing data for marketing action plan and business planning.
• Seeking and using customer feedback to improve service delivery.
• To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
• To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
• To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.

Finance:

• To assist with preparation and submission of income reconciliations to agreed timescales.
• To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
• To comply with Contract and Procurement standards.

Continuing professional development:

• To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.

Key Relationships
Internal:

• Country Exams Manager, Deputy Country Exams Manager,  Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team

External:

• Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team.  School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates

Person Specification
Language requirements:

• Fluency in written and spoken English

Qualifications:

• Bachelor’s degree in any numerate course of study. (Minimum / essential)
• A qualification in examinations management. (Desirable)

Role Specific Knowledge & Experience:

• Providing and monitoring service within quality standards. (Minimum / essential)
• Working quickly and accurately to tight deadlines. (Minimum / essential)
• Experience of handling and reporting on payments from customers. (Minimum / essential)
• Training and managing a team to deliver to quality standards. (Minimum / essential)
• Arranging meetings with stakeholders. (Minimum / essential)
• Experience of delivering examinations in a timely and secure manner (Desirable)

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Click here to download BC Behaviour (pdf)

Click here to download BC Core Skills (pdf)