Human Resource Information Systems Manager at Zercom Systems

Job Description

• As the human resource information systems manager, your position is responsible for providing project coordination, planning and management of the (HRIS) Tangerine Platform.
• Maintains internal database files, tables, and develops custom reports to meet the requirements of company management and staff and clients.
• Provides the necessary training to meet end users’ needs and is accountable for ensuring continuity and successful delivery of functional services to clients throughout the organization product and services portfolio.
• This position typically requires a Bachelor's Degree or its equivalent and reports to Director or MD. The role manages subordinate staff in the day-to-day performance of their jobs. Ensures that the project/department milestones/goals are met and adhering to approved budgets.
• Has full authority for personnel actions. Extensive knowledge of department, products, services, processes & procedures.
• 1 to 3 years supervisory experience may be required.

Responsibilities
Human Resources Administration:

• On-board and orient clients and new employees
• Inform, educate, and train internal staff and clients on HR compliance, policies, and procedures
• Maintain working knowledge of current and upcoming HR procedures
• Set strategy for and administer employee benefits, and performance management programs
• Manage all HR Information Systems, including collaborating with internal teams to integrate information across platforms
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Develop, implement and monitor overall HR strategies, initiatives, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Assess training needs for staff, recommend and register said training programs for identified gaps/staff
• Report all HR activities and employee relation activities to management and provide decision support through HR/business metrics
• Ensure legal compliance throughout human resource management

Client Services:

• Develop and maintain a strong working knowledge of all Zercom Systems Products and Services and Business model.
• Maintain a strong relationship with clients by developing knowledge of their Technical support/eLearning needs
• Manage the full life-cycle of Implementation services provided to clients, including working across internal teams to address and proactively avoid service issues
• Deliver excellent client service
• Monitor and ensure client satisfaction with all Technical support/eLearning services
• Manage communication to clients around product and services
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Document, Report and Innovate SLA, contract agreements, processes and procedures
• Train customers to use products effectively
• Address all product and service-related queries on time
• Provide developers with customers feedback to help identify potential new features or products
• Inform, educate, and train clients on products, Implementation policies, and procedure

Business Development:

• Assist in Support Product and services component of proposals to client prospects.
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Qualification/Experience

• Minimum B.Sc Degree in Human Resources, or any Social Science or equivalent
• 1+ years experience in Human Resources/Admin management role
• Able to multi-task effectively
• Proficient in Microsoft Office (Word: Excel, PowerPoint).