Front Desk Officer at DealDey

Reports to: HR Manager
Function: Front Desk Officer
Job Ref: DD/HR/FDO/0514

Purpose Statement:
The role holder would be responsible for attending to walk in visitors and deal with inquiries on the phone. Supply information regarding the organization, services and policies to clients.

Key Accountabilities:

• Serving as a primary receptionist-answer and direct incoming calls and assisting visitors.
• Stocking and distributing office supplies to all DealDey locations
• Maintain appointment diary either manually or electronically
• Supervise office support staff to ensure delivery of assigned duties timely
• Coordinating incoming and outgoing mail, packages, and deliveries
• General administrative and clerical support
• Operational knowledge of Guest Relations or Front Office.
• Maintain the general filing system and file all correspondence
• Ensures preparation of meetings and  conferences venues
• Maintain an adequate inventory of office supplies
• Make sure office is kept clean & tidy throughout the day
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Assist the C-level mangers as requested
• Deliver excellent customer service, at all times.
• Perform other related duties as required.

Knowledge, Skills and Experience:

• Minimum of an OND
• Minimum of 1 year working experience in a similar role would be an added advantage
• Good problem solving skills
• Ability to work with little or no supervision
• Excellent communication and interpersonal skills
• Ability to prioritize and handle multiple client/project queries at a time, are essential.
• Ability to prioritize and plan work schedules as appropriate
• Must be proficient in Microsoft Office Packages and the use of the Internet.

The following skills are essential:

• The position requires adaptability and flexibility—especially when experiencing changes or challenges in the workplace.