Service Delivery Manager at Rovedana

We are currently in search of an experienced person who is versed in client/account management, handling service issues and drawing up analysis and reports on the services of the organisation.

The primary responsibility includes the following:-

• Building and maintaining relationships with clients and key personnel within the clients’ organizations (Account Management).
• Resolving service issues and complaints.
• Cross selling the organisations services whenever the opportunity arises.
• Carrying out analyses and presenting reports on behalf of the service management team.

REQUIREMENTS

• B.Sc. degree in any discipline.
• At least 1 - 3 years’ work experience as a client/account manager
• Experience in a Consulting or Service Oriented organisations will be an added advantage.
• Very Good Relationship Management Skills.
• Excellent Communication Skills and interpersonal skills.
• Excellent Conflict Resolution Skills.
• Experienced in carrying out analysis and presenting reports using a data analytical tools.
• A result oriented personality.