Franchise Manager at House of Tara International

Role Description

• Cultivate new franchise stores.
• Inspect location of potential franchisee stores for suitability of HOT operations.
• Conduct background checks of potential franchisees.
• Oversee setup of franchise stores and ensure House of Tara standards are met.
• Manage product order process and ensure monthly stock reorder limit is achieved.
• Work with the marketing team to ensure brand visibility in all franchise events and communications.
• Manage the relationship between HOT and franchisees, ensuring timely resolution of issues.
• Visit all franchise stores according to set schedule, ensuring compliance to store standards, stock management.
• Ensure that all franchise stores submit accurate compliance data as required.
• Provide support on any operational issues.
• Ensure the level of customer service/experience given by franchise stores is in line with the brand culture and company policy.
• Identify training needs and conduct training per the identified gaps
• Replicate and maintain House of Tara standards across the franchises
• All other tasks as assigned.

Qualification, Experience

• Graduate Degree
• Minimum of 3 years' cognate experience in a similar industry or role.
• Experience setting up and managing multi-site stores.
• A demonstrable skill of translating vision/broad strategies into specific targets and tasks.

Desired Skills:

• Sound business Acumen
• Sales management
• People management
• Customer experience management

Competencies & Behavioral Indicators
Communication - Level 3:

• Takes others’ perspectives into account when negotiating or presenting arguments ( presents benefits from all perspectives).

Planning and Execution - Level 3:

• Prepare and manage complex project plans, evaluating results and making appropriate adjustments.

Customer Service - Level 3:

• Provides information and/or assistance beyond the needs expressed or expected by the customer

Collaboration - Level 3:

• Gains support from key leaders and staff within the organization to ensure support for work objectives and team initiatives

Courage - Level:

• Speaks up when in disagreement with management, customers, or others in power, but disagrees tactfully, stating own view clearly and confidently, even in a conflict

Ownership - Level 4:

• Reviews, challenges, and adjusts performance levels to ensure quality outcomes are delivered in a timely manner.

Influence - Level 3:

• Persuades others by drawing from experience and presenting multiple arguments in order to support a position.

Reporting:

• Role reports directly to Director of Operations.
• Role owner will directly supervise a team.