Corporate Services Learning & Development/HR Officer at British High Commission

Ref Id: 09/18 LOS
Grade: B3 (L)
Type of Position: Permanent
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory: HR
Start Date: 1st August 2018

Main Purpose of Job

• The Corporate Services L&D/HR Officer will work under the direct supervision of the Head of Corporate Services Lagos, and dotted line reporting to the Network HR Manager in Abuja.
• The candidate will assist the Corporate Services Team in Lagos, effectively and efficiently managing day to day L&D/HR functions in line with our Operating Procedures.
• The Corporate Services L&D/HR Officer will be responsible and accountable for delivering high quality customer service as well as provide appropriate and swift administrative business support.

Roles and Responsibilities
Learning and Development (L&D):

• Play a proactive and leading role in delivering a comprehensive L&D offer to all staff across the Nigeria Network.
• Supporting Senior Management, the DART, the L&D Committee, L&D Champions, Line Mangers and individuals in carrying out a Learning Needs Analysis (identifying needs and implementing learning activities and evaluating impact).
• Supporting senior management across the Nigeria Network on the L&D response to Staff Survey Outcomes and other feedback.  Working with the DART and others implement agreed learning activities.
• Act as secretariat to the L&D committees across the Nigeria network and support the Nigeria Network HR Manager in ensuring the L&D Champions, managers and individuals understand their roles and that clear lines of communication are established and maintained between all stakeholders.
• Manage the Nigeria Network L&D budget ensuing both forecasts and spend are tracked accurately and efficiently. Hold Government Procurement Card for L&D spend if required (i.e. where staff do not yet have their own card or for post organised learning events).

Human Resources:

• Partner with the HR hub and the Nigeria Network HR Manager as well as senior management (and other stakeholders)   in line with the HR Operating Model, covering Recruitment, enquiries, pay & benefits and performance and talent management. This will include:
• Supporting recruitment by providing a link between hiring managers and the HR Hub, assisting with the creation of job adverts, sifting, interviewing and logistics. Providing support on induction.
• Proving support and assisting managers and the HR Hub with HR enquires including grievances and discipline, helping to escalate issues as required. Supporting the issue of official notices and letters as required.
• Supporting Terms and Conditions of Service (TACOS) and Pay reviews and helping to ensure the HR hub have accurate and timely information on payroll (overtime, leave, allowances etc.) for all staff.
• Organize logistics for HR related training events and induction days.

Other Responsibilities

• Manage third party relationships with our external service providers e.g. Health Management Organizations, Life Assurance Broker, Pension Fund Administration. Proving support to staff and liaising with providers to ensure the correct level of service is provided.
• Provide cover for the HR Manager based in Abuja
• Provide support for all other Corporate Services functions including supporting the Corporate Services Team to meet tasks as required.
• To perform all duties according to the standards set out by Corporate Services Charter.

Essential Qualifications, Skills and Experience

• Minimum requirement of a Training Diploma
• 3 years minimum experience in L&D/HR
• Payroll experience
• Basic finance processes experience
• Events coordination experience
• Microsoft office word, powerpoint and  excel
• Good oral and written communication skills
• Attention to detail and initiative
• Good customer service skills coupled with an ability to handle difficult customers
• Ability to work under pressure
• Good organising skills

Desirable qualifications, skills and experience:

• HR Professional Qualification - CIPD
• HR Diploma

Required competencies:

• Seeing the Big Picture, Leading and Communicating, Managing a Quality Service, Delivering at Pace

Starting monthly salary
N 610,536