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  • Posted: Jun 13, 2018
    Deadline: Not specified
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    ZOLA Electric was founded in 2012 with a mission to make clean, reliable, affordable energy available to all. More than one billion people worldwide have no access to electricity - a number larger than when Edison powered his first light bulb. Another billion people cannot rely on their electrical supply, with voltage spikes and long power outages disrupting their businesses and lives. ZOLA builds beautiful, reliable solar and storage power systems specifically designed to work where there is no access to grid electricity and with unreliable grids. These systems enable our customers to generate, store and manage their own 24-hour power supply, letting them become independent of unreliable power grids and dirty backup generators. ZOLA’s systems are modular and scalable, allowing customers to solve any power problem, anywhere.
    Read more about this company

     

    Territory Service Manager

    The Position

    • Working with country Head of Service, the Service Territory Manager is a senior management position responsible for leading a team of managers, staff, and contractors to provide service and ensure excellent customer satisfaction in their territory
    • The Territory Service Manager will use his/her own experience and creativity to develop and execute strategies to delight customers and achieve company service targets.

    Responsibilities

    • Service Territory Management: Strategy, formulate, translate and implement Zola service strategy and business objectives into field operations within your service territory.
    • Retail & Field Service: Ensure effective and efficient operations across your service territory through consistent compliance with processes and policies.
    • Staff Management: Supervise Service Field Managers planning, create and implement weekly, monthly and quarterly plans to drive service results and meet set targets.
    • Performance Management: Track and analyze KPIs to identify critical patterns and recommend appropriate actions to Field Service Managers.
    • Staff Oversight: Facilitate individual / group check-ins to drive efficiency and accountability down the organization.
    • Performance reviews: Assess performance for Field Service Managers and complete Field Service Manager scorecards monthly.
    • Leadership: Demonstrate excellent leadership to your team through leading by example.
    • Staff development: Create a platform for your team to shine by enhancing their knowledge and skills through training, support, mentorship and coaching.
    • Financial Management: Ensure that all finances for your service territory meet Zola’s budget objectives and comply with finance SOPs & Policies, this includes but not limited to: all field & retail shops Opex, agent commissions, Staff overtimes etc. Create value.
    • Inventory Management: Oversee weekly inventory reconciliation for all staff and contractors in your territory. Reinforce control over damages and losses as the final decision maker for inventory accounts within your territory. Participate in designing, improving, and implementing strategies to improve last mile inventory efficiency.
    • Building a Vibrant Zola Community: Participate and engage actively in the last mile service delivery activities not limited to customer homes visit and community events within your territory. Cultivate and embed Zola culture within your team through active and passive participation in individual / group meetings and social events.

    Requirements
    Education:

    • Bachelor's Degree in any discipline and/ro relevant qualification is preferred. Master's Degree and beyond is an additional advantage
    • Professional qualifications in Customer Service is an additional advantage.

    Technical Skills:

    • Strong analytical skills, ability to analyze both numeric and verbal data correctly to identify critical connections and patterns to recommend appropriate actions and make tactical decisions.
    • Achievement focus, effectiveness, ability to drive actions and results promptly without quality compromises.
    • Efficiency, commitment to delivering more results for every coin spent.
    • Managerial & Leadership Skills, self management, disciplined, confident, organized, motivated, and time-conscious,
    • Work independence: Ability to multi-task and set priorities for self and others
    • Staff Management: Ability to manage managers and deliver results
    • Planning: Ability to translate complex goals into concrete plans and processes.

    Language Skills:

    • Fluent in both English and Swahili. (both written and spoken).

    Method of Application

    Interested and qualified? Go to Zola Electric on cezanneondemand.intervieweb.it to apply

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