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  • Posted: May 10, 2018
    Deadline: Not specified
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    Customer Service Representative

    Job Id: 7563

    Roles & Responsibilities

    • Deal directly with customers either by telephone, electronically or face to face
    • Advise customers by providing information on products.
    • Helps customer make selections by building customer confidence; offering suggestions and opinions.
    • Respond promptly to customer inquiries, handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Perform customer verifications and set up new customer accounts
    • Process orders, forms, applications and requests
    • Open customer accounts by recording account information.
    • Maintain customer records by updating account information.
    • Document sale by creating or updating customer profile records.
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Manage customers' accounts
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Manage administration, communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process
    • Contributes to team effort by accomplishing related results as needed

    Key Responsibilities

    • Knowledge of customer service principles and practices
    • Knowledge of relevant computer applications
    • Knowledge of administrative procedures
    • Numeric, oral and written language applications
    • Prior work experience in an optical shop/clinic will be an added advantage.

    Key Competencies

    • Interpersonal skills
    • Communication skills - verbal and written
    • Listening skills
    • Problem analysis and problem-solving
    • Attention to detail and accuracy
    • Data collection and ordering
    • Customer service orientation
    • Adaptability
    • Initiative
    • Stress tolerance

    Method of Application

    Interested and qualified? Go to Essilor on career5.successfactors.eu to apply

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