Customer Care Officer at Ibadan Electricity Distribution Company (IBEDC) Plc

Location: Ibadan, Oyo
Specialization: Customer Care

Job Description

• Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services      

Responsibilities

• Assists in the implementation of IBEDC's customer service policies and strategy
• Responds to customer inquiries, requests and complaints
• Creates and manages customer log - database to monitor and track all customer issues and resolution
• Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
• Executes the day-to-day operations of the unit and oversees call centre operations

Qualifications and Requirements

• Good understanding of Electricity Distribution Business and the Power Sector in general
• Knowledge of Utility Industries
• Strong Customer Relation Management Skills
• Good knowledge of Marketing & Customer insights
• Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
• Proficient in the use of Microsoft Office suite
• Minimum Qualification - Bachelor Degree  
• Required Experience 3 - 5 years