Guest Relations Officer at MeCure Healthcare Limited (MHL)

Location: Lekki, Lagos

Job Description
Operations Management:

• Maintaining a proper relationship with patients.
• Registration of patients in the EMR.
• Conducting patients around the facility.
• Maintaining order in the facility by promptly attending to guests.
• Receiving and responding to e-mails and phone calls.
• Reporting to the Customer Service Manager on delicate issues.
• Calling of patients in event of glasses being ready, change and rescheduling of appointments.
• Typing of letter for patients medical reports.

Performance Management Maintaining quality.:

• Liaising with all units heads in the center to ensure free work flow.
• Perform other functions or duties as assigned Working as cashier or store keeper in event of leave, Sick off, or day off.

Client Relations:

• Treats clients (guests, patients, physicians and other employees) with courtesy, respect and caring behaviors.
• Responds quickly and appropriately to client requests.
• Anticipates client needs and initiates action to meet those needs.
• Introduces self to client, present purpose of interaction and/or asks, “How may I help you?”
• Consistently adapts personal and business style to meet the needs of a wide array of age groups.

Self-Management:

• Present a positive image of MeCure Eye Centre through professional appearance and behavior.
• Identifies own areas of development and seeks opportunities for personal and professional growth.
• Carries out responsibilities in a timely fashion requesting assistance as needed.
• Knows, understands and abides by the policies and procedures of the MeCure Eye Centre.

Teamwork:

• Works cooperatively within own unit/department and with other units and departments.
• Willingly accepts additional responsibility, tries to make others’ jobs easier.
• Recognizes and supports the skills and qualities of others.
• Willingly exchanges appropriate and professional information with co-workers.

Communications:

• Listens to client needs and responds in a courteous and tactful manner.
• Provides timely feedback to the appropriate client in a clear and concise manner.
• Uses professional judgment in providing information based on the situation and is sensitive to individual and organizational concerns.
• Consistently ensures that information known about the client is kept private and confidential.

Ownership/Accountability:

• Treats clients’ property, and MeCure Eye Centres’ property with care and respect.
• Demonstrates conservation and responsible use of resources.
• Contributes to the safety and security of MeCure Eye Centre environment through personal actions.

Continuous Performance Improvement:

• Effectively and efficiently fulfils responsibilities to achieve the greatest benefit at an acceptable cost.
• Continually strives to suggest and implement ways to improve personal, departmental and institutional performance.
• Conforms to departmental dress standards and adheres to the MeCure Eye centre policies.
• Demonstrates commitment to developing and maintaining age-specific competencies in the delivery of client service.
• Provides excellent client service while adhering to departmental policies.
• Follows all Infection Control and Safety procedures regarding hand washing and isolation/precautions.
• Responds to requests from co-workers or other departments in a mutually agreed upon time frame.
• Seeks opportunities to assist co-workers without compromising individual responsibilities.
• Shares pertinent (“need to know”) information with co-workers; shares job knowledge.
• Liaise with consultants to clarify or modify prescriptions.
• Makes appropriate eye contact with clients, articulates back to the client their needs and ensures follow-through on requests.
• Exhibits communication skills necessary to interpret age-specific responses to assessment, treatment and interactions with others.
• Discuss client information privately with appropriate persons.
• Uses and maintains MeCure Eye Centres’ equipment, furnishings and facilities as intended.
• Immediately reports safety and security problems to the appropriate persons.
• Identifies and recommends ways to improve efficiency and/or outcomes in work standards.

Requirements

• Must have a B.Sc/HND in any discipline.
• Must possess good communication and written skills.

Salary
N55,000 Gross salary.