Back Office Telabs Optix Personnel at Alfred & Victoria Associates

Job Details

• Ensure all agreed contractual and non-contractual performance KPI's are reported and delivered as per the huawei Business model.
• Setup up and ensure conducting Weekly governance management setup with customer and addressing all issues in issue log as per agreed timelines
• Procatively making improvement / Handling plans for (a) All KPI's not meeting the SLA/WLA's , (b).handling of escalations (c). Regulatory performance and guideline adherence. (d). Network Security implementation
• Daily monitoring of the networks
• Taking corrective action accordingly.
• Ensure preventive maintenance.
• Checking repeated outages.
• Implementation of audit tracker.
• Ensure standardization of processes and changes as agreed with the customer incorporated educated and complied to by circle and NOC teams.
• Provide technical support to circle for TX related issues from Customer and NOC
• Sharing findings of other circle issues.
• Co-ordinate with TAC for the resolution of circle issues.
• Provide support to circle team and ensure getting timely KPI outage, SLA and site signoff.
• Ensure Spare parts availability through customer and SPMS department in circles Formulate the competence development guideline for the MS Radio Ops delivery.

Skills

• Degree in Engineering (Electrical / Telecommunication)
• 2 years' experience in O&M.

Salary
Very attractive.