IT Helpdesk Officer at Ikeja Electricity Distribution Company

Reporting To: Desktop Support Analyst

Role Purpose

• Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support.

Responsibilities

• Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
• Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
• Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
• Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
• Assists in the planning, coordination and implementation of projects.
• Assists in training of basic systems for new and current users when necessary.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Other duties and responsibilities as assigned.

Minimum Qualifications

• First Degree in Information Technology or Computer Science or any other related field
• 0 – 2 Years’ experience in management/Implementation of IT applications and providing end user support.

Technical Competencies:

• Computing and User Support
• Hardware Configuration
• Application Support and Maintenance

Behavioral Competencies

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.