Compliance/Reconciliation Officer at AIM Consultants

General Purpose

• To ensure compliance of all media commercials during and after the execution of programmes for broadcasting, television or radio materials.
• To respond to clients commercial/advert compliance query on daily and timely basis.
• To Ensure significant savings with no loss of efficiency and financial sanction to the company.

RESPONSIBILITIES

• Analyze daily business operation processes and recommend changes to processes or quality control to eliminate problems.
• Responds to clients commercial/advert compliance query on daily and timely basis.
• Reconcile booked versus actual played adverts time belts.
• Responds to off-air dub requests of client as it relates to client compliance queries.
• Validates off-air dub before it sent to clients upon request to ensure compliance before sending.
• Prepare/Reconcile all Media Tracking Report with the company log to identify non detected spots.
• Communicate with Traffic, Accounts and Sales/Marketing departments in resolving compliance issues (e.g late invoicing, billing request, COT, Debit note etc).
• Ensures that all internal/external factors that contributes to compliance issues are reported to management on time for appropriate decision making.
• Ensure 101% compliance on all CWIA commercial deliverables.
• Ensure that all set-up business operational procedures and policies are adhered to by all personnel involved in CWIA commercial processing.
• Investigate customer complaints and conformance related issues.
• Act as a link between Marketing, Sales, Traffic, Reconciliation, Control and Accounts departments in CWIA.

ADDITIONAL RESPONSIBILITIES

• The resident officer should be ready and willing to respond to duty calls at off-normal working hours when needed.
• The officer should also be ready to take up any other responsibilities as delegated by the supervisor/superior

SKILLS AND DEMONSTRATED CAPABILITY

• Must be proficient in English Language
• Self-motivated
• Strong Communication Skills,
• Idea Presentation skills
• Complaint handling skills
• Conflict resolution and negotiation skills
• Analytical thinking and problem solving skills
• Time management skill
• Attend to client in a warm and friendly way
• Ability to work under pressure
• Must be sales driven

EDUCATIONAL QUALIFICATION:

• Must be able to use Microsoft office (MS Word and MS Excel).
• Graduate of a tertiary institution, at least an HND/BSC
• Good communication skill
• Relevant experience in similar role is an added advantage
• We are looking for a hands-on person who possesses the ability to work collaboratively in a team to tight time frames while maintaining the provision of consistent, high quality compliance delivery within and outside.
• This is a great opportunity for an individual who is extremely customer focused with a friendly and approachable nature and experience in a similar customer or compliance  environment.

PROPOSED RENUMERATION:

Attractive.

Reporting Line for job duty:

Head Of Station:

Head Control Lagos: for control related issues

Head Reconciliation Lagos: For reconciliation issues

Head Compliance Lagos: For compliance issues.

JOB LOCATION.

Please note that an ideal candidate should be a resident of Onitsha