Head of Academy at Alfred & Victoria Associates

Line of Reporting: MD/CEO

Job Duties and Responsibilities
General:

• Manage Grow, develop & manage all units in the Academy: Instructor Led Training, e- learning, Recruitment - for external clients.
• Ensure appropriate competencies & build team for optimal effectiveness & productivity.
• Ensure attainment of financial & non-financial targets.
• Ensure excellent customer knowledge, care (CRM) & value delivery.
• Ensure development & delivery of proactive market changing initiatives & offerings.
• Knowledge of market trends, competitor activities, Academy’s positioning & offerings & respond appropriately.
• Ensure development & growth of formalized loyalty programs.
• Ensure the active engagement of strategic value adding partnerships and collaboration.
• Ensure effective use of value-adding technology-enabled tools.
• Grow the Academy brand & position optimally across West Africa.
• Position the Academy as the Industry’s trusted learning & resourcing advisor.
• Deliver distinctive value.

For each Unit ILT:

• Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized.
• Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability.
• Ensure excellent course delivery, ambiance, service & experience.
• Ensure excellent passing scores for examined courses.
• Ensure excellent & well-balanced partner TOR & management to attain the cost-effective high-quality materials & other inputs & position the Firm as the preferred partner with our partners.

Recruitment:

• Ensure development of well profiled high-quality database of IT & Project Management skills.
• Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs.
• Ensure effective liaison & leverage of recruits.
• Ensure effective management of outsourced staff.

E-learning:

• Ensure the development of timely high-quality cutting-edge offerings.
• Ensure excellent creative input, attention to detail & functional outputs.

Key Result Areas

• Acquisition of new clients.
• Effective management of teams.
• Excellent creative input, attention to detail & functional outputs.
• Development of timely high-quality cutting-edge offerings.

Key Performance Indicators

• Satisfied/delighted customers – internal and external (apparent through positive formal/informal client feedback, prompt payment, repeat business).
• Effective opportunity identification and follow through.
• Superior (Prompt effective and value adding) development & delivery of new concepts, products, services.
• Meet or exceed agreed budget.

Job Specification
Education Qualification:

• A good First Degree

Professional Qualification:

• IT Professional Certifications, Project Management Certifications,

Experience:

• Previous experience in a similar role, and a minimum of ten years of working experience

Key Skills/Competencies Required
Required Competencies:

• Demonstrable experience of working with clients in a business context supporting them in the use of learning technologies and blended learning, and comfortable advising on the use of technologies such as Learning Management Systems.
• Sound understanding of good learning design and the management of learning, and the difference that great learning & development can make to a business.
• Confident with customers, and confident working with senior stakeholders at a strategic level.

Functional /Technical:

• Strong presentation skills.
• Negotiation/Closing skills.
• Identification of customer needs and challenges.
• Meeting targets.
• Strong analytical skills.
• Organizational skills.

Supervisory:

• Ability to manage a team.
• Good team player.
• Good project and time management skills.

Behavioral:

• Good interpersonal skills.
• Ability to negotiate and persuade.
• Plenty of initiative.
• Leadership skills.
• Attention to detail.
• Creativity.

Salary

• Very attractive.