Affiliate Manager/Coordinator at Wakanow

Job description

• Working with team members to acquire/source for genuine affiliates (resellers of travel products), inviting them for training and ensuring that their accounts are activated in time
• Coordinating the activities of Affiliates Relationship Managers (ARM) to ensure high productivity
• Furnishing management and relevant stakeholders with a daily/weekly report of the Affiliates Help Desk
• Motivating ARMs and the entire team to meet their weekly and monthly target
• Identifying challenges faced by affiliates and engaging relevant units to provide solutions
• Ensuring that all enquiries, requests and complaints channeled to the Affiliates Helpdesk via the call centre, e-mail chat are attended to thereby eliminating incidents of dropped calls and unattended mails/chat
• Monitoring competitors’ affiliates programme in a bid to surpass them and coming up with effective affiliates’ retention strategies in order to reduce churn to the barest minimum.

Desired Skills and Experience

• Good proficiency and navigation skills on a PC - including the internet
• Excellent keyboard skills - as they usually have to input data into a system
• Good telephone manner with a clear speaking voice - as most of their work will be done over the telephone
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• A good first degree or its equivalent in any discipline
• Ability to use Amadeus GDS application proficiently
• Possession of 1-2 years working experience in an IATA recognised travel agency
• Good written and oral communication skills