Customer Relationship Officer at Romanspage Global

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries.
• Sell the company through social media, cold calls and so on.
• Monitor competition.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Follow up on customer interactions.

Qualifications

• Interested candidate must possess HND/BSC degree in Business Administration, Human Resource Management or in other related fields 
• The applicant should have good experience working in the same field
• Interested candidates must reside within Maryland and its environs.
• Only females can apply.

Additional Information:

• Customer Relationship skills
• Project management skills
• Ability to interact with and motivate others
• Effective verbal and written communication on all levels and both internally and externally
• Strong analytical, technical and mathematical abilities
• Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker
• Prioritize workload and meet deadlines
• Ability to take initiative
• Proficiency in Microsoft Office Suite
• Ability to manage the additional aspects of working independently without constant direct supervision.