Pre-Sales Engineer (Consultant) at Daon

Reporting to: Dual - Head of Pre-Sales EMEA (Technical) and Divisional Director Africa (Sales)
Business Unit: EMEA
Travel: approx. 20%

Position Summary

• As a pre-sales consultant, you will work with potential customers to understand their needs and to explain Daon’s software products, experience and value. 
• You will help to address technical questions and concerns, influence thinking and propose a solution using Daon’s products that fits the customer’s needs and systems architecture. 
• This will take the form of preparing, planning and running demos, presentations, workshops, exhibitions and formal proposals. 
• You must be able to clearly communicate the value of Daon’s with a customer’s business and technical teams.  You will be able to support technical evaluations and proofs of concept. 
• You will work closely with Daon’s sales team and will coordinate and collaborate with Professional Services, Engineering, Customer Support and other Daon teams internationally.
• Much of the work will be done at Daon’s office in Lagos, however some travel for customer meetings and events will be necessary. 
• A Daon pre-sales consultant has a deep understanding of and enthusiasm for technology, particularly mobile and security technologies and uses that to help customers and win deals for Daon. 

Key Responsibilities

• Be the main contact point for technical topics with customers during the sales cycle
• Help to write proposals, responses to RFPs and other similar documents
• Communicate features, architecture, integration aspects, security, infrastructure, project delivery and other topics
• Give presentations on Daon’s products and solutions
• Prepare and run demonstrations of our products
• Prepare for and attend exhibitions/conferences
• Liaise with, coordinate and organise staff from other Daon teams including Engineering and Professional Services to ensure that a customer’s queries are answered
• Work with sales staff to identify customer opportunities for Daon’s technology
• Support proofs of concept and other customer evaluations, including:
• Assist customer staff during software installation
• Help developers to integrate Daon software (mobile apps and web services)
• Work closely with the Daon Support, Professional Services and Engineering teams in Ireland and USA to help resolve local customer issues
• Communicate and advocate customer requirements within Daon

Person Description

• Strong personal work ethic with good work practices
• Excellent communicator (oral and written)
• Detail-oriented with a technical mindset
• Ability to quickly understand a customer’s business and needs
• Can organise and present information clearly
• Works with international customers from a range of different countries and cultures
• Has software delivery and integration knowledge
• Financial services industry experience
• Ability to constantly learn and develop a deep knowledge of the industries and technologies
• French language a plus
• Experience with project management a plus

Technical Background:

• This is not a software development role, however some knowledge of the following will be needed:
• Web services - REST and SOAP
• Web development - HTML, JavaScript
• Server-side development - .Net/Java on Windows/Linux
• Databases - Oracle, SQL Server
• Security and authentication concepts and technologies, such as encryption algorithms and techniques, Single Sign-On (SSO), OTP, LDAP/AD, network security, pen testing, standards, etc.
• Basics of Software/Systems Architecture topics such as high availability and scalability
• Knowledge of biometric technology would be helpful but is not required

Experience & Qualifications:

• Bachelor’s Degree in Computer Science or a related field
• 3+ years in a software pre-sales role (will consider consulting or professional services backgrounds, with significant customer engagement)